Daphne's Reviews Summary

Service

Pros:

• "The service was out of this world and the staff was very friendly."
• "Service was amazing."
• "Great service, helpful friendly and attentive."
• "Our waiter was Orestis who was really polite, friendly, helpful and professional."
• "All the front of house are knowledgeable and attentive yet remain in the background."
• "The staff throughout were faultless - really helpful and warm."
• "The service excited my expectations, very friendly and attentive staff."

Cons:

• "EXTREMELY RUDE! Very unwelcoming staff with attitude"
• "Poor Service for Families: When requesting a high chair for our baby, the waiter's response was shockingly rude."
• "Upon arrival we were told it was a seat at the bar, we asked if we could change it and she abruptly said no."
• "Waiter was not up to par and dropped food on my daughter."
• "The older woman at the door was rude and sassy."
• "The waiters were inattentive."
• "The waitress was not friendly (actually came across as rude), walked away without listening to our requests and regularly left us with empty glasses."

Food Quality

Pros:

• "The food was excellent."
• "The food is fantastic, the atmosphere and interior delightful and the service just superb."
• "Enjoyed a delicious meal where the service was really good despite it being very busy."
• "The best Jamaican food shop I taste in years!!"
• "Amazing food, took care of allergies and special requests."
• "The food, service and wine are all perfection."
• "Everything tasted amazing."

Cons:

• "The other spaghetti with clams was salty and bitter."
• "The food is a bit bland for its price."
• "However the food today was very average and disappointing."
• "Unfortunately it’s now become formulaic and bland."
• "The veal milanese was tasteless, no seasoning, smelled like old fat and breadcrumbs."
• "The food was maybe average plus."
• "The food was disgusting as I found a hair on my food."

Atmosphere

Pros:

• "The atmosphere was very pleasant with the staff making sure we were made comfortable."
• "It was ok atmosphere and service in overall was pleasant."
• "The vibe in the restaurant was very classy, but not uptight."
• "gorgeous ambience"
• "A fantastic place to eat with food that's worth the price tag."
• "The interior is beautiful and well thought out."
• "Very friendly staff and vibrant atmosphere."

Cons:

• "The restaurant looked like any other place at Christmas when you see just that while the special feature is completely out of sight."
• "rather tired surroundings"
• "On arrival we were seated in the passageway between the dining room and the main conservatory."
• "The evening I was there the restaurant was very noisy, which was a shame."
• "Restaurant weirdly full of kids at 10pm on a Friday."
• "Can get a bit noisy if it's busy, due to the relatively small space."
• "We were seated in the middle room which was a disappointment, without the festive decorations."

Value for Money

Pros:

• "Kensington prices but amazing VFM."
• "Reasonably priced too given the quality and the portions sizes."
• "Still one of the best places for authentic Italian food and not ridiculously expensive."
• "The portions were very generous and everything was delicious."
• "It ain't cheap, but you get what you pay for."
• "Food is up to standards for the price. Well cook well presented."
• "Excellent food, service and ambience."

Cons:

• "food is expensive for what it is (around £70pp for 3 courses and a drink)"
• "Given the price, it’s not worth it."
• "I thought it was too expensive meatballs and potatoes 24 pounds."
• "Not sure I’d return cause price not justified for the food or service."
• "White Truffle Risotto was a little underwhelming at £90 for a “large portion”."
• "For the price that we paid I expected much more."
• "Really overpriced for the experience."