Morrisons Reviews Summary

Customer Service

Pros:

• "Our family stayed few days in Aberdeen. We ate breakfast and ordered pizza few time and were lucky to be served twice by a very nice young lady (Muscat I think is her name). She was polite, patient and professional."
• "The staff are always friendly and helpful and have been doing a particularly good job lately with the lockdown restrictions in place."
• "Very friendly and helpful staffs."
• "The people are very friendly to assist at the billing counters and the convenience to self billing counters are a huge plus."
• "Its a store with Friendly & Helpful Staff."
• "Always excellent customer service, clean and tidy at all times."
• "I have given 5 stars for the friendliness of the staff as they are always polite and helpful."

Cons:

• "The only way after over 35 minutes that there was a problem was a security guard shouting cash only!"
• "No staff at the manned checkouts. Many of the self checkouts were out of order."
• "Morrison's cafe - if the service was any slower we'd have been going back in time."
• "I was surprised when the morrisons customer service assistants were talking amongst themselves and not trying to solve customer queries."
• "The staff that were there were rude and only 2 out of about 8 i saw had face masks on."
• "The so called 'people manager' is not much of a people's person especially people with anxiety it's ridiculous."
• "Not a place to visit for customer service but have had on occasion some of the rudest and unfriendliest customer service in this store."

Store Layout and Accessibility

Pros:

• "Shop is looking very nice after refit and once you get use to the layout very easy to get about."
• "Difficult to find my way around at first... but with a few visits I would soon become familiar as the layout is fairly logical."
• "Once inside you are looking at good quality produce at reasonable prices."
• "Parking is easy as they have a big carpark."
• "Outside there is good parking and very easy access into the store."
• "Handy location as it is near the city centre."
• "It is clean and tidy. An extensive range of all groceries, meat & fish at reasonable prices."

Cons:

• "Disabled access not so great a lot if goods in Isles which makes wheelchair accessibility difficult."
• "Cold and dirty and unhospitable, i know theres work going on but this place is terrible, the walk from king street through the passageway is in complete darkness with very little room for manoeuvre."
• "Feels a bit down at heel when compared to other Aberdeen supermarkets. A decent range of products although it feels like some have been on the shelf a good long time."
• "Also the untidiness of the shelves and having to move empty pallets and boxes to make our way up the aisles is way below par."
• "Firstly arrived and parked in disabled place only to find there were no trolleys anywhere near."
• "This year, the staff act like they don't want customers, they are all taking up the aisle space preparing for online orders."
• "The new ongoing installation as yet doesn’t yet feel like an improvement, their stock is reduced."

Product Availability and Pricing

Pros:

• "Love the butcher in-store giving more bespoke choices than just pre-packaged meat."
• "Great range of fresh fruit and veg. Proper counters for fish, instore butcher & bakery."
• "Great deals on huge variety of food and drinks."
• "Almost everything is available in this supermarket. Huge range of good quality products."
• "Good selection of locally sourced food. FamouS for their fresh fish."
• "Fresh vegetables and fruit, variety of vegan alternatives, handy things for the household."
• "Its got everything under one roof. Plus it Great Value for Money."

Cons:

• "The place just goes from bad to worse...no bags for loose veg. or fruit."
• "Prices are way too high."
• "However they don't seem to have as wide a range of products as a similar sized Tesco or Asda would have."
• "I have tried this store several times for vegan pasties. They sell plenty of the sausage rolls but rarely seem to have the pasties."
• "Wrong price on shelf, actual price is higher at checkout."
• "Convenient parking and street access, prices about 30% higher than German super chains."
• "Common items such as single cream and vitamin D go out of stock regularly."

Cafe and Food Quality

Pros:

• "Great cafe, breakfast was excellent for the money."
• "Best cooked fish but chips were cold an beans but poor girl was on her self serving meal with clearing tables and doing till so she gets the 5 stars."
• "The staff in the Restaurant today, especially one lady, who pays great attention to the job and what she cooks and delivers."

Cons:

• "Been shopping at Morrisons for 20 years and always go in to cafe afterwards. This time I must have stayed too long as they sent me a parking ticket for 100 pounds."
• "The supermarket is very good and prices are also very fair. The cafe however has recently just gone downhill."
• "The batter on the fish could have stopped a bullet and to describe the rest of it as average would be making average look bad."
• "Was at morrisons for some breakfast did the quick pay and order, no receipts available, sat down waited 15 mins no order went to ask how long it would be wasn't made up it girls looked puzzled."
• "Worst Morrisons breakfast I've ever been served."
• "Visited the cafe today,wasn't impressed dirty trays of cups;plates and cutlery laying around various tables."
• "But my trip today was good but disappointing. Stopped for something to eat after and I love a caramel frapacino, which I asked for. But I got a cup of frozen milk with caramel sauce and whipped cream for £2.99 and was told it did not contain coffee."

Additional Services

Pros:

• "The pharmacy staff are very helpful and understanding."
• "Needed to buy a garden item but the outdoor stock had been locked away due to inclement weather. Colleague Mark took the trouble to locate the key, opened the store and provided me with the required item."
• "There is also a Pharmacy and a Great Cafe for a post shop Coffee."
• "Handy petrol station next door too."
• "I found Caribbean pepper sauce and some seasonings that could make my food taste slightly like it does at home in Trinidad."
• "The pharmacists are always really helpful and polite and always remember my name as in in every month for epilepsy meds."

Cons:

• "The supermarket was really good but the service at the pharmacy was shocking."
• "Late deliveries twice in a row, still waiting for last night's, now 46hrs late and zero communication."
• "We spent hundreds of pounds in the opticians in the Trinity Centre & then paid £5.50 for parking!!"
• "I put order in yesterday to be delivered today as I'm a person of age and still not come at 6pm."
• "Morrison Shop is fine but toilet facilities are disgusting."
• "Absolutely shocking 😮😮, all done up, fancy takeaway/sit in. Ordered food, took a seat, waited best part of half hour, came out with 2 meals we hadn't ordered."