Waterside Hotel Peterhead Reviews Summary

Staff and Service

Pros:

• "The staff were superb and everyone was so very friendly."
• "Staff absolutely wonderful meal outstanding manager very hands on could not enough for you."
• "Very polite and friendly staff member, he offered me some food which i declined due to being shattered, i was really grateful to secure a room at 1am and i cant thank the team here enough."
• "All the staff were very friendly. And very helpful."
• "Christine was at work. She was very helpful, extremely responsive and with professional attitude."
• "The staff were very friendly. Room was excellent and the food was brilliant."
• "Customer service is excellent the staff are Angels."

Cons:

• "Poor poor show lovely staff but out dated old furniture beds towels every thing is old and tye carpet was old two so I signed in left 30 mins later with no refund my room had no lock just a rusty bolt slide lock do not stay hear verry unsafe for a family with a kid point blank."
• "There was long waits for food and drinks due to there being so few staff."
• "Not enough staff, duty manager seemed to be doing everything."
• "Staf was very hepful and smiling despite the low maning and the complaints."
• "Hardly any staff to be seen when I was there."
• "The staff are polite but seem to be let down by the processes in place."
• "Reception didn't make me feel welcome slagged my second name and how to say it."

Rooms and Comfort

Pros:

• "Rooms are basic and fairly comfortable."
• "Good hot water pressure in the shower."
• "The rooms were cold even with the 1 radiator on and the plugs are around 3m from the bed at the closest."
• "Rooms and beds are old and dated."
• "Our room was basic but clean."
• "The rooms are spotlessly clean, the food great, and the leisure facilities were brilliant."
• "The room was impeccable; firm beds and everything was super clean."

Cons:

• "Dated, not too clean, stained sheets."
• "The 2nd room later in the week was like being in a prison cell."
• "Rooms were great and food was delightful."
• "The rooms were very dated and cold."
• "The room itself as only as a wardrobe two glass tables a chair oh I forgot a double bed no shelf in bathroom nowhere to put anything."
• "The rooms are in the process of being updated but were comfortable and met all our needs."
• "The room was very clean and comfortable. Pity it had limited TV channels and no WiFi facilities within."

Food and Dining

Pros:

• "The meals in the restaurant were very tasty."
• "All the meals were perfect."
• "No complaints with the food. We were well fed and dietary needs met."
• "The food is excellent."
• "Food was good, and when required staff did everything they could to accomodate you."
• "The food here is brilliant, and there is plenty of it."
• "Food was good."

Cons:

• "The mushrooms inside the batter were just watery we left these also."
• "Food was terrible unless it was off the fixed menu."
• "Food in the restaurant was poor, no taste, and more atmosphere in a mortuary."
• "Had dinner which was nice enough though paid £12.50 for breakfast in the morning at 7am which was buffet style and it was a bit dried out."
• "Breakfast is basic and not particularly tasty; the bacon was the only thing we liked."
• "Food terrible, and I have stayed in a lot of hotels at home and abroad so I don’t say terrible lightly."
• "The food was terrible, but the breakfast was actually quite good."

Facilities and Amenities

Pros:

• "The fitness center was quite good. The Swimmingpool was top."
• "Great hotel. Has a swimming pool and gym to use."
• "The gym smelt of old sweaty socks as you walked past so decided to give it a miss to prevent me throwing up on the treadmill."
• "The hotel has great view at the back with river. The river also has a great walkway."
• "Lovely clean swimming area with steam room, sauna and pool."
• "The hotel offers facilities as a gym, swimming pool, cocktail bar."
• "The swimming pool is great, and the local area is wonderful."

Cons:

• "A few things need updating, baths need to be showers."
• "Need a car if visiting the Waterside Hotel as a bit out of the way."
• "Changing room is clean but has very limited changing for babies."
• "Not really wheelchair friendly if that's what you're looking for."
• "Sauna was barely hot at 66c degrees and the whole place could do with a remodel."
• "You have to pay for wifi. You have to pay for the pool. You have to pay for the hot tub."
• "The Jacuzzi jets didn't work."