Harbour Hotel Guildford Reviews Summary

Hotel Location

Pros:

• "This is a perfect place to stay and right off High Street within walking distance to shops, restaurants, coffee shops and more."
• "Your location is ideal to explore your beautiful town."
• "Being at the top of town you are within a short walk to lots of restaurants."
• "Great location at the top of Guildford high street, so just a short walk to the shops, bars or restaurants."
• "The location is good sell with shops just round the corner and the castle about a 10min walk away."

Cons:

• "Remember you at the top of the hill, so beware its all uphill on the way back."
• "Bro, firstly you’re not located at the harbour."

Room Quality

Pros:

• "Room was incredibly clean and comfortable bed."
• "The room was so tidy and lovely."
• "Rooms are a great size with almost everything you could need."
• "Rooms are very nice. Slept well and the water is replaced daily."
• "Stayed the night in a standard double room and was well maintained and spotless."
• "The room was spacious, modern and very comfortable."
• "The room was pleasant and very quiet as we requested."

Cons:

• "Room had a milkglass window which made the room feel very claustrophobic."
• "Very basic room chair springs coming through upholstery."
• "The room did look and feel a bit dated."
• "The rooms cannot block the voices outside so u can always hear when people are walking or talking in the hotel passage."
• "Almost £200 per night for a room with mould growing on the walls and no openable window."

Staff and Service

Pros:

• "The staff is super warm and friendly."
• "The staff at the desk were super friendly and smiley."
• "Dayo, Genny, and all the team including Egzon, Jake and Marius went above and beyond to accommodate our needs as well as bringing us festive cheer."
• "The front desk staff and also in the restaurant and spa. Everyone is more than happy to make your stay as comfortable as possible."
• "What truly stands out in this hotel is its staff."
• "The service and friendliness of staff really impressed me."
• "Staff friendly, polite and always available for help."

Cons:

• "Complained and staff didn’t seem to care."
• "Management hiding away from customers is toxic leadership behaviour."
• "Service could have been a bit better at the bar, I found some of the staff to be a little bit blunt."
• "The service was the worst I have experienced in a long time."
• "The customer service in the restaurant was absolutely awful."
• "One member of staff was unfriendly and stress inducing."
• "The staff simply were not very good."

Spa and Wellness

Pros:

• "The spa itself is quite small but it still has everything you need in 1 place."
• "There's a spa onsite with a workout area, pool, and a variety of pampering services."
• "We enjoyed a great massage in the spa with cosy and warm blanket, quiet environment with relaxing music."
• "We had incredible treatments, probably one of the best back treatments I have ever had!"
• "The spa is small but offers rain showers, cold bath, hot tub, sauna and steam room, with a small outdoor pool."
• "The spa was also excellent and I'd definitely recommend it if you're visiting."
• "We both had a full body massage which was excellent."

Cons:

• "Very poor nail treatment and appalling customer service."
• "The actual wet spa is very small and overcrowded."
• "The girl masseur does not know how to do massage at all."
• "The spa faculties are small, people were on their phones and the therapist are rude."
• "This cannot be called a Spa. This is a gym with a small swimming pool."
• "The spa was terrible, I paid for an Indian head massage. The therapist massaged my face!"
• "I do not recommend this gym as a spa at all."

Food and Dining

Pros:

• "Food in the restaurant was to a great standard and we left very full."
• "Breakfast was delicious, and the cocktails were a hit."
• "We had dinner at the hotel which was great."
• "Food delicious - I had the salmon fillet with noodles."
• "The restaurant was very Nice and the food was generous."
• "The prawns and octopus were amazing!"
• "We had our evening meal at the Long Bar. This was the best part of the stay, the food was delicious and service fantastic."

Cons:

• "Completely inedible chicken BLT from the lunch menu."
• "The quality of food on offer let it down."
• "The restaurant was good though somewhat pricey and some of the food wasn't heated properly."
• "The wrong wine was served."
• "Room service was quick, food not great."
• "The breakfast was average."

Value for Money

Pros:

• "Definitely one of the better hotels in Guildford."
• "One of our favourite hotels to stay."
• "Had a fantastic weekend stay at this hotel."
• "Great hotel! I went there on a solo trip out of town and absolutely loved my stay."
• "Lovely hotel."

Cons:

• "We were also offered to pay 45 pounds for the pool separately for each person."
• "It costs an additional £10pp to visit the spa."
• "On top of that, parking is £16 a night plus £10 just to use the basic spa facilities."
• "£13 breakfast isn't worth it either."
• "For £170+ a night, this service and experience was not to the standard we would expect."
• "This is really a three star hotel priced as a 4*."
• "All this said I still find the price over what's expected."