M & M Properties Reviews Summary

Customer Service

Pros:

• "Amazing help by Dan & the team at M&M. They were kind and helpful, and went above and beyond to help us through the rental process."
• "They were a fantastic team to work with. They were helpful and responsive agents."
• "Daniel was very polite and helpful, and the process of viewing properties and renting was smooth."
• "Very easy to book viewings, knowledgeable staff having all the answers to all of my tricky questions!"
• "Tom customer service is fantastic. Everyone knows that moving to the new property is challenging and stressful, however I received all necessary support with documentation and also care."

Cons:

• "Edit: I had to wait 4 days for a reply on my enquiry. In the end, a very poor service and time wasting. Would not recommend!!"
• "We had nothing but a positive experience dealing with Chris at M&M - he was professional, personable and nothing was too much of a problem to overcome in a timely manner."
• "We had nothing but a positive experience dealing with Chris at M&M - he was professional, personable and nothing was too much of a problem to overcome in a timely manner."
• "Poor property management. We were told that the property will be professionally cleaned before we moved in."
• "Terrible service. Waste of money not worth the time or money I work nearby and hear nothing but bad things."

Professionalism

Pros:

• "Very professional, knowledgeable, and went above and beyond to help us find our new home."
• "The company manager Chris Hollins was very responsive and helped me with all the information that I asked."
• "Daniel who has been exceptionally helpful and highly professional. Communication has been great with very regular updates."
• "Michael in the sales team is a pleasure to deal with and keeps you updated throughout the viewing/sale process."
• "An exceptionally good and highly professional agent."

Cons:

• "The woman who deals with repairs or maintenance is rude and disrespectful. Never before have I disliked a service like theirs."
• "Discrimination comes to mind. This company have not once responded to my enquires and I feel this is directly linked to being open about recieving support through local housing allowance."
• "AWEFUL COMPANY - AVOID THEM - force you into using their cleaning company to do a professional carpet clean after moving out and take pictures from inches away to justify cleaning costs."
• "Had a short term let with M&M, staff very professional and responsive."
• "As a customer my job is not to be chasing the estate agents it's the other way around."

Efficiency

Pros:

• "Daniel was also impressed by his honesty and efficiency, and would definitely use M&M in the future."
• "They are genuinely nice people with high professional standards."
• "I am in the final stages before moving into my first apartment on my own and I have been dealing with Daniel as the lettings agent and he has been extremely supportive and helpful with the process."
• "We recently bought a property sold by M&M Properties and my wife and I were both very impressed with service provided by M&M throughout."
• "I have been so impressed with the communication, professionalism, efficiency and responsiveness delivered by Tom McCormick."

Cons:

• "This will be my second year renting with M&M Properties. The staff have been nothing but happy and helpful."
• "I have been searching for a rental property and have had 2 unpleasant experiences with M & M properties."
• "A relatively quick and painless experience from setting up a viewing to moving in, responsive staff."
• "My experience dealing with Tom at M&M has been very positive."
• "The agent that took us round the property was Tom he was very polite, we received a courtesy call before the viewing and he arrived bang on time."