ASK Italian Reviews Summary

Quality of Food

Pros:

• "High quality food, good service, friendly staff."
• "The food was gorgeous - wonderful fresh pasta, lovely burrata to start."
• "At least the food was good."
• "Had a nice mushroom & truffle calzone."
• "The food was wonderful and there was a variety of choices given the current circumstances."
• "All food is excellent value for money in my opinion; particularly in Chelmsford!"
• "Really delicious, authentic Italian food unlike any other Italian restaurant I’ve been to before."
• "Food was delicious! Tried new menu item - Sausage and Truffle pasta and it was amazing."

Cons:

• "both pasta dishes had very little meat just pasta and hardly any sauce."
• "Unfortunately my partners pizza came with the mushrooms we'd asked to leave off."
• "Risotto a sticky pile of stodge, frilly linguini pasta undercooked and rubbery."
• "The food we have had recently is poor."
• "3 pasta dishes of the 5 meals we had were inedible, bland and tasted awful."
• "Chicken meal was very overpriced for a small box considering we had to collect and eat as takeaway, was cold even after a 5 min drive home."
• "My partner's calzone was not fully cooked and had raw dough inside."
• "I’ve had better food, and service, in Wetherspoons."

Service and Staff

Pros:

• "The service was really excellent - knowledgeable staff who know how to be there when you need them."
• "Went back today and had much better service."
• "We were greeted at the door by a lovely gentlemen called Liam who helped us to check in on the NHS app."
• "They found us a table and we're attentive throughout."
• "We were seated promptly and Liam provided a copy of the gluten free options for me."
• "Our server Poppy was so lovely and accommodating."
• "Jess our waitress was absolutely brilliant, happy, bubbly and brilliant!"
• "Our lovely waitress Mel served us this afternoon. She was the best waitress we have ever been served by."

Cons:

• "Not very happy about the service - I double checked with staff that they would use the tastecard offer for our desserts as well as mains, they said yes, but they didn’t."
• "We hoped to have a starter and main for lunch today... However after waiting 40 minutes with our starter plates still on the table we felt we'd been forgotten about."
• "This restaurant does not have enough staff. Usually there is one person front of house, who is clearly working hard, but is unable to serve everyone at once."
• "Rubbish customer service. Was gifted a 3 course for 2 people experience from Red Letter Days. Staff in the restaurant had no clue how to process the voucher."
• "Both waiter and waitress were abrupt and rude."
• "The manager was extremely passive aggressive to me and my wife which appeared to be related to the fact that we brought our 18 month old son with us."
• "Service was below par. We waited nearly half an hour after our booking time to have our order taken."
• "Staff were friendly and food good. Pity they didn't have any hot vegetarian food that didn't have garlic."