Savills Guildford Estate Agents Reviews Summary

Customer Service

Pros:

• "Louie and the team at Savills, Guildford were very helpful and responsive throughout the whole process."
• "The service from Savills through both selling my house and buying another with them has been outstanding."
• "Savills let 2 of my properties within a good turn around time. Professional advise given at all stages."
• "Thank you so much to Ed at Savills Guildford. He has worked tirelessly to exchange on a complex chain."
• "I had an amazing experience renting through Savills and working with letting agent Louis Lepere."
• "We have been helped by Matthew who was a calm and supportive presence during what was quite a challenging move."
• "Professional and personal service throughout the buying process. Immediate responses at all points."
• "George Duff helped us in securing our rental and we had a great experience from start to finish."

Cons:

• "I was unfortunate enough to have Daniel Redmond 'help' sell me a property...Absolutely no help."

Professionalism and Expertise

Pros:

• "Matthew was helpful and professional from initial valuation to exchange."
• "He was professional, knowledgeable, and made the process easy and pleasant."
• "Matthew Addison Smith on the purchase of a new house in Guildford. Matthew was very responsible on the whole process."
• "Professional and personal service throughout the buying process. Ed Tighe in particular is a credit to Savills in all respects."
• "As a first-time landlord, we really appreciated George Duff’s professionalism and expertise."
• "Matthew Addison-Smith advise us all the way through to completion of the perfect property for them."
• "Dan Redmond and his colleagues have treated the marketing and sale of the 14 apartments at award-winning Alvaston with due care and priority."
• "George's help and support was timely, professional, friendly and crucial."

Cons:

• "I put a deposit down filled out a form which he told me to put his name and company on so he would get his commission and after that no contact from him."

Communication and Support

Pros:

• "Communication throughout the process has been great."
• "We have been helped by Matthew who was helpful and responsive throughout which we were very grateful for!"
• "We worked with Matthew Addison Smith on the purchase of a new house in Guildford. He was on hand throughout to ensure the process ran smoothly."
• "Ed and his colleagues at Savills Guildford were incredibly conscientious and proactive in selling our home."
• "Matthew Addison Smith has helped massively throughout, resolved matters and kept us updated during the process so huge thanks as we have now exchanged!"
• "We had a fantastic experience purchasing a property marketed by Savills. Matthew Addison-Smith went out of his way to support us throughout the process."
• "Matt (and the whole Savills team) delivered an exceptional service under difficult and time pressured circumstances."
• "George Duff proactively managed our transaction, helping us secure our rental property. He kept us advised and updated at all times."

Cons:

• "No negative comments specifically about communication and support were provided."