Rum Kitchen Shoreditch Reviews Summary

Service

Pros:

• "Danielle, our server at Rum Kitchen, epitomizes this notion, transforming an ordinary dinner into an evening of exceptional hospitality and personalized care."
• "Staff were really nice and attentive, Britt made us some great cocktails."
• "The staff were super friendly and the ambiance was kicking!"
• "The staff who served us were friendly and the music was 10/10."
• "Our original server Diva was very welcoming and accommodating."
• "The servers were very kind and friendly."
• "Waymon was attentive, super friendly, kept the drinks flowing and kept the vibes going all afternoon."
• "Danielle provided an absolutely amazing dining experience!"

Cons:

• "Unfortunately the service was really poor, we waited ages to get menus and then be served which really let the experience down."
• "The members of staff are very rude and have a bad attitude."
• "Service was so slow only got 5 drinks in 2 hours."
• "The drink service wasn't great as we ordered drinks however some drinks were not available."
• "Servers got our wrong several times and blamed us, after 2 hours we finally got out food with a bill that was outrageous."
• "The service is honestly shockingly bad. The staff will ignore you."
• "The service was appalling. We granted the team some grace, as it was a Saturday night, but we had to constantly call them over to be served."
• "We waited 1 hour 10 minutes to be served. Our starters and main then arrived together, my starter (prawns) were 3 less than my friends."

Food Quality

Pros:

• "Food was nice, recommend the jerk chicken wrap, not too spicy for me."
• "The most delicious jerk chicken I’ve had in a while! The loaded chips were incredible."
• "The jerk bowl, plantain, and jerk fries were all incredible and we would definitely have these again."
• "The food was really tasty! I had the fried prawns and chicken bun."
• "The food was good however we had to chase up missing items which I some cases people food were not as hot as they would like as well as eating it together."
• "Really great experience at Rum Kitchen in Shoreditch! The food was unreal (the dirty fries especially)."
• "I had the fried fish and my friends had a few of the chicken dishes."
• "Now let's talk about the food! The menu boasted an impressive array of authentic Caribbean dishes, each one bursting with flavor."

Cons:

• "Also the Mac & Cheese didn’t have any flavour so I was disappointed with this side."
• "The food here is absolutely appualing. The mac and cheese was absolutely disgusting it was watery and had a nasty flavour."
• "The food was good however we had to chase up missing items which I some cases people food were not as hot as they would like as well as eating it together."
• "The jerk chicken was burnt (as in charcoal). The rice and peas was kind of hard, the coleslaw was off and tasted funny."
• "Chef should be fired, where to start the best part of my evening here was the drinks….maybe if I had these first the food wouldn’t have been so bad."
• "I only eat fish so was excited to have the sea bass however for that price I got ONE fillet 😲."
• "The customer service was shambolic, they either need to replace the whole staff or go for training."
• "The food was shocking, the salt fish fritters had no salt fish it tasted like cod in it needed salt and more seasoning and they were slightly under cooked and oily."