Peter Vardy Land Rover Aberdeen Reviews Summary

Customer Service

Pros:

• "Customer service doesn’t come along like this everyday keep up the good work."
• "The team took great care to make sure I had all the information and really took care of myself & my family when we came to test drive."
• "Best experience I have had to date buying a car, we dealt with Barry Downie who couldn't have been more helpful."
• "From first call to sales manager Megan nothing was too much trouble, Megan put together a great deal for me."
• "Thanks again to Chris and his sales team especially to Mathew for the hand over which was very professionally done."
• "The customer service from both Sandie, Rebecca and the workshop team is first class."
• "Cannot fault the unfailing service from Carole who ignored my frustration with Situation dealt with our complaints and retained professionalism."

Cons:

• "Aftersales is an absolute joke i would advise stay well clear of him and place!!"
• "Ultimately a sausage factory of poor customer service resulting in a violation of contract with no warning."
• "The worst car dealer I have ever experienced!"
• "They are extremely difficult to book an appointment with."
• "Avoid Avoid Avoid."
• "Terrible service from a Land Rover company."
• "Shocking customer service. We didn't hear from them in almost one month despite repeatedly chasing them up."

Sales Experience

Pros:

• "All in all it was the salesman who made the experience an enjoyable one."
• "Best experience I have had to date buying a car."
• "The salesman Dale was first class absolutely no faults, extremely professional and a credit to the company."
• "The sales girl Natalie was very knowledgeable about the tech and spec and made the experience great!"
• "Dealt with a sales guy Dhruv and what an asset to this company. Professional from start to finish."
• "We were treated like royalty. Very polite and courteous."
• "Rob gave me the confidence to buy the car over the phone and gave me a brilliant deal."

Cons:

• "Shocking! Purchase a car in May to find out the car has then been discontinued by me calling! No contact at all waiting to know what is happening!"
• "The sales process was bumpy, with the salesman trying to amend the deal to make his sake by month end."
• "Every time they promise they will give you an update the next day or they will call back, they will NOT."
• "After you paid them, forget about all they promised you."
• "Just got of the phone from one of the most un polite 'salesman' ever."
• "Staff member I dealt with was rude and aggressive."
• "The Customer service agent was a total snake oil sales man."

Vehicle Condition

Pros:

• "Flawless and seamless order and pick up of a new discovery sport today."
• "The car is perfect and exactly what we were looking for!"
• "Car just back from getting detailed and a ceramic polish."
• "The car was immaculate and the experience was spot on."
• "We are currently driving an F-Pace and an Evoque and as you might expect, the cars are great."
• "My parents are now very happy with their car."
• "The car we got sold itself."