Wheatsheaf Reviews Summary

Staff Service

Pros:

• "Lovely welcome- friendly and helpful staff."
• "Melissa was a courteous, friendly person."
• "Grace offered exceptional service when taking my order."
• "Very helpful member of staff."
• "Service from Kayleigh behind the bar was brilliant."
• "Neil was super friendly and helpful and the food was great."
• "The staff were extremely friendly and super helpful."

Cons:

• "Firstly, we were not greeted when we arrived so I walked further into the restaurant area and waited."
• "The manager was so unprofessional"
• "When complained 1st waitress hadn't been trained to deal with problems."
• "expects the customer to download an app just for drink"
• "Severely under-staffed, young (friendly) staff, providing absolutely awful food the second time around, barely edible."
• "Absolutely terrible service…waitress had an attitude clearly didn’t want to be there."
• "Staff very unhelpful too and not a manager in sight."

Food Quality

Pros:

• "Meals were good for the price."
• "The food looked great, the nachos we had was lovely."
• "Food was hot and tasted great so my compliments to the chef."
• "Good food at incredible prices."
• "Food was superb!"
• "The food has always been great, really good prices and portions."
• "Food was lovely, price was very reasonable."

Cons:

• "The mixed grill was ok except the chicken piece was rock hard and only warm."
• "The steaks we ordered were served burnt, dirty drinks glasses."
• "Came out and half of it was cold. Bacon, toast and mushrooms cold."
• "Food was dry like it had been left under the hot plate too long."
• "dessert wasn't anything like how it should of been"
• "Ordered a burger, which was very greasy."
• "Meat pie all grisel, scampi over cooked, hardly any chips which were dry, mushy peas cold and thrown on plate."

Cleanliness

Pros:

• "The restaurant is newly decorated and is clean and well laid out."

Cons:

• "The glasses are dirty lipstick we had to go up 2 times to complain."
• "Holes in the upholstery and carpets, broken taps in the loos."
• "Some ones face mask was on floor in cubicle, and by toilet was very sticky with urine."
• "Toilets looked like they hadn't been cleaned in a few days, dusty sanitary bins, toilet rolls just shoved on top of holder."
• "Upon finding the table there was food all over the floor!"
• "Rubbish literally everywhere, tables stickier than a toddlers toy box, plates, glasses and food on every service."
• "Cutlery was dirty, as was the whole dining area."

Atmosphere & Decor

Pros:

• "It was lovely see the staff so happy and attending to customers in such a lovely manner."
• "Lovely atmosphere in this family grub pub."
• "Place had a great atmosphere, especially during the last lap of the race!"
• "The wheatsheaf was a nice pub."
• "Stopped in for a (few) drinks on our way to an event nearby. Lovely plant-filled beer garden, good facilities."

Cons:

• "Could be such a nice looking pub but the decor is very dated and quite shabby, leaving the atmosphere undesirable."
• "The whole place needs a complete make over as it doesn't only look tired but completely worn out."
• "Really disappointed, everything was sticky, grubby, or worn out."
• "If you like a filthy pub masquerading as a restaurant then this place will not disappoint!"
• "The salad was so dry that it stuck to the plates, sausages were obviously left over from the morning breakfast."
• "Place is run down and a disgrace to the food industry."

Value for Money

Pros:

• "Yes I fed 5 of us with drinks for under £60 so not bad."
• "2 x Fish and chips for £10.99 very nice and good value."
• "Breakfast was really lovely, fab value for money!"
• "Always great value for money I have been coming here for many years."
• "Good offers making food more affordable for families."

Cons:

• "No fish and chips again. This is a recurring problem."
• "Nearly id say a good 80% of their menu wasn't available at all."
• "Good value for money but could be better."
• "Dull atmosphere, dirty tables and chairs, definitely not worth the money paid."
• "after waiting so long for food it was terrible"