Nando's Windsor Reviews Summary

Location

Pros:

• "It’s in Windsor looking straight at the castle so you are off to a flyer to begin with."
• "It's very close to the castle for visitors."
• "Peri peri chicken is my favourite and this Nando's is at a perfect location to have a mouthful after a visit to the Windsor castle."

Cons:

• "The only negative thing I would say is that they do not offer deliveroo or Uber eats in Windsor, which means I actually have to go there to eat or go there to pick up a takeaway."

Ordering System

Pros:

• "First time ordering at the table using the app. Was easy to use and appropriate during the current pandemic."
• "You have to order online using their free wifi (no cellular reception indoors), so no card/cash payments accepted, but the process is easy enough to follow."

Cons:

• "App didn't work so had to order at bar just like getting takeaway."
• "The ordering system with an app is inconvenient."
• "Inept staff food wasnaff and the online ordering to table didn't work."

Service

Pros:

• "Friendly staff, quick service and the usual delicious Nandos food."
• "Great customer service where the food was prepared in record time."
• "Phil was an amazing waiter. He was very attentive and made sure we had everything we needed."
• "The staff were so nice and the restaurant was very clean."
• "The customer service was top notch and they managed to switch us to a better spacious table."
• "Helpful and friendly staff."
• "The staffs were friendly and food was great."

Cons:

• "Staff need training. Management need some management skills."
• "They left me and my partner seating in a table, no attention."
• "Disgustingly bad service, worst we’ve ever experienced."
• "Appalling staff devoid of any customer service."
• "The staff could be more helpful for first time customers at the restaurant who do not understand who to order."
• "Really bad service from the start and a situation that was uncomfortable to watch and be a part off."
• "Staff are not very friendly or have much idea about customer service."

Food Quality

Pros:

• "Great chicken and nice staff definitely worth going."
• "Great chicken dishes with nutrition and calories displayed on their menu."
• "Chicken was juicy and great tasting."
• "I tried hot-flavored chicken wings which were tasty."
• "The chicken is just great. Wings are to die for."
• "Love the chicken wings."
• "Like all Nandos the food is great."

Cons:

• "Food was OK."
• "Chicken was very dry and the overall meal was of poor quality."
• "We had a chicken burger, it was still frozen inside."
• "The food was very good but the portion sizes were very small for how much we paid."
• "The meat was uncooked, and the taste was not up to standard."
• "My butterfly chicken was dry.l and slightly overcooked."
• "Food is not what it used to be and nor are thw sauces."

Management

Pros:

• "Massive crowds controlled by good technology and brilliant service."