Address: Essex, Dukes Ln, Chelmsford CM2 6AD, United Kingdom
Phone: +441245450695
Rating: 3.9
based on 450 reviews.
Service
Pros:
"We arrived and were seated immediately we were served by a lovely young lady called Ceri who is manager I believe she helped myself and the wheelchair user I was with find seats."
"Thank you to all of the staff that were there, so helpful and friendly."
"The service was good, much improved from the last time we visited."
"Danielle was great at greeting us and letting us know the process."
"Food was great... even better then the food was the service we got. James, the waiter, couldn't of been nicer, was very attentive. Polite and really well mannered! Superb customer service!"
"Our server Niall was a kind young man who helped with everything we asked for, he got our drinks in no time at all."
"Megan our waitress is the most friendly, helpful and efficient waitress you can ask for."
Cons:
"Service extremely poor with management leaving the waitresses to deal with the issue's we had."
"Service was terrible (apparently we had to go easy on her as she’s new)."
"No contact from duty manager during encounter to apologise."
"Waitress walked up whilst we still had drinks and desserts and put the bill down. Which we hadn't asked for as we wanted coffee."
"The waitress seemed to disappear a lot however there always seemed to be 4 / 5 of them near the entrance."
"We waited for 20 minutes for someone to come and take our order, in the end I had to get a waitress attention for her to say what do you want!!!"
"Service poor, waiter just plonked cutlery in a pile onto a sticky table and left us to it."
Cleanliness
Pros:
"The restaurant is clean and the roasted meats counter was full and inviting."
"The atmosphere was lovely and clean surprisingly compared to other Toby’s I’ve visited."
"Brilliant place, clean, good carpark and staff are fantastic."
"The toilets were the only exception, as both were very clean and tidy."
"Place was clean and welcoming."
Cons:
"The whole place is in dire need of a refit. There are blinds hanging off the windows."
"This place was absolutely disgusting. I think they are not looking after the place at all."
"The restaurant itself was dirty, the windows were filthy."
"The blinds on windows looked a mess. tables dirty. General cleanliness wasn't good."
"The whole restaurant was tired and dirty with wallpaper peeling off the wall."
"The place is getting very shabby.... we sat by a window where the blinds were covered with a thick layer of dust."
"Absolutely terrible experience, there was dirty cutlery on the table. menu was filthy."
Food Quality
Pros:
"The food was hot and fresh and meat was succulent."
"The vegan mushroom pie was exceptional."
"The food was just amazing. For £8 the amount of food you can eat is incredible value!"
"It was very tasty and also nice and hot."
"Food was delicious! And we can't wait to return."
"The food was so fresh, and the meat, especially the beef was melt in the mouth!"
"Had the carvery roast tonight. Fantastic, enjoyed every piece of it."
Cons:
"The buffet stacked plates were actually either dirty or stained brown so we had to sort through lots before we found some that were suitable."
"Food was cold gravy got loads of lumps in it."
"Food took ages to come out and almost everything was undercooked hard potatoes sausages were burnt."
"The food was barely warm soggy potatoes stone cold Yorkshire puddings."
"Was poor the food was dry and old, looked like it had been sitting out for a while and the stuffing was crispy!"
"Food was vile, so dry and been left out all day."
Value for Money
Pros:
"Toby offers great value for money."
"The price was great with the 50% off mains offer."
"Popped in for the all you can eat breakfast. You really can't beat it for value."
"The price was very good."
"Very much value for money."
"Excellent value for money. We had wraps with one of the carvery meats and an option of roast potatoes or salad accompaniment."
"For £8 the amount of food you can eat is incredible value!"
Cons:
"Pre booked and paid nearly £400 for 6 people to have the Christmas menu, so overpriced for what you actually get! Waited 2 HOURS to be seated."
"Smaller portions and more expensive. I ask for a Slice of 3 different kinds of meat. There wasn't even enough for a child."
"When the bill arrived it was wrong I had been charged for the bigger kids meal even though I hadn't asked for it and they refused to change the bill."
"Pre booked and paid nearly £400 for 6 people to have the Christmas menu, so overpriced for what you actually get!"
"Such a waste of money will never go chelmsford carvey again!"
"Just had three roast dinners and puddings delivered for our evening meal to celebrate a special day after a very busy weekend. What a disappointment!"
"I would recommend NOT opening on Christmas day this year as it ruined our Christmas with our family."