"Carl Purcell was both efficient and professional throughout & he really went the extra mile."
"Lewis Eshelby the sales rep was brilliant from start to finish, nothing was too much trouble."
"Great experience of buying a new car. Very helpful, polite and friendly throughout and not at all pushy."
"The car was ready on time and the handover was superb."
"Very impressed with Alan, Marc and the team."
"Praise for all staff, all very polite and helpful."
"Reception staff friendly and helpful."
Cons:
"How many times does my partner's car have to return to this garage to be correctly fixed, cars come back again in a worse state then it went it."
"Had new windscreen fitted but the shuttle seal got damaged in the process which i was not informed about."
"Arrived for a pre-arranged appointment offered as a 'loyal' customer. Nothing on file; no record of the 20-minute conversation from 3x days ago explaining my situation and no attempt to engage in a discussion about options for finding suitable vehicles."
"A shambles and a total waste of time."
"Reserved the car online by placing a deposit and spoken to the sales team member, who tried to sell me the more expensive finance (APR) than advertised on their website."
"The issue occurred after the service when my drivers-side rear tyre started slowly leaking air."
"I have now come to realise that my window on the side of which I had a new wing mirror on now doesn't come down fully and stops halfway."
Sales Experience
Pros:
"I would highly recommend this dealership."
"Purchased a nearly new fiesta, great car with big saving on the new price."
"I purchased a car during the lockdown and whilst in the end it wasn't the right car for me Perrys helped as much as possible to resolve things before we agreed in this case a refund was the best option."
"I love the Ecosport for the height - I can see the road, it's compact, it looks good, it's easy to drive and my husband likes it too."
"Served by Julian in van sales. Julian was 100% professional in his approach and the information he gave me on the vehicle was absolutely 100% genuine."
"Will definitely go back."
"No rush, no hard sell, just friendly and customer focussed."
Cons:
"Very unhappy, agreed to buy a Ford Kuga and placed a deposit, then the price went up."
"Found them difficult to get hold of after the initial deal was done."
"Told them the wheel bearing needed replacing and they waited until the end of the day to get it into the workshop and tell me what I already told them."
"Went excited about getting a new car to come away angry and annoyed that they had tried to rip me off."
"If you're thinking taking your pride and joy here... don't- just don't!!"
"Absolute sharks. Avoid at all costs."
"It has been incredibly difficult to gain updates from the service department."
Facilities
Pros:
"The entrance to the showroom is big enough for wheelchair users to comfortably pass through without issues."
"This dealership has a beautiful showroom and an amazing waiting room for their customers."
"It was nice to actually walk around and look at the cars they had available without being hassled."
"The waiting area is pretty but a tad in the shade."
Cons:
"Although there are lots of vehicles on this site, I did not see the customer parking area and if they had high visibility disabled parking bays."
"Turned up to look at a car that I rang about the night before, it was very dirty."
"Servicing is always busy, very difficult to park your car anywhere."
"Made an appointment and travelled an hour and half in 30c heat to buy a used car only to be told it can't be driven away and to come back in a week when it'll be 'ready'."