Woodcutter's Bar & Grill Reviews Summary

Food Quality

Pros:

• "Food was delivered quickly and was higher quality than expected."
• "We both ordered sweet chilli chicken wrap with chips which was lovely and would have again."
• "The two kids shared a rack of ribs which was more than enough. All the food was delicious."
• "As far as theme park restaurants this was great well cooked food at ok prices."
• "Good food, quite expensive (but it's in a theme park)."
• "Great food, very filling."
• "Providing you can get in, as it gets busy. The food is actually surprisingly tasty."
• "Good food at decent prices considering it's location in the park."

Cons:

• "The garlic bread was actually burnt black on the other side."
• "The food was mediocre with the ribs being overly mushy."
• "The chicken skewer was just reformed flavoured chicken, which was relatively gross."
• "The food was so much better when it was franchised out! Food is boring and very expensive!"
• "This place made a genuine effort to make the food tasteless."
• "The food was alright, but the service was quite bad."
• "Food isn't great anymore."
• "The food was delicious! I had the onion rings and fries since i wasn't very hungry, and I was full before I finished it all!"

Service

Pros:

• "We had a lovely experience today, our server Brandon was very polite and friendly."
• "Service very fast."
• "The tables were clean and well spaced for social distancing."
• "The staff were polite and helped us to get our Merlin discount."
• "A great family vibe."
• "The staff are extremely friendly and helpful."
• "Service seemed at first attentive and quick."
• "The staff were so, so friendly, and when we ordered food, it came within 5 minutes!"

Cons:

• "Service was awful, and 30 mins plus after ordering food."
• "I don’t recommend it at all."
• "The waitress originally gave us one drink off the tray and left the rest at the bar for ages!"
• "The most bizarre thing I’ve ever seen."
• "The staff seemed more concerned with messing about and reading what I imagine were hilarious little notes from the kitchen staff."
• "Eventually seated, ordered promptly, 40 minutes later our order still hadn’t arrived."
• "Service was ok. Food wasn't bad, but could have been better."
• "The staff are doing their best but my god, the food is awful and the prices are out of this world!"

Ordering Process

Pros:

• "The app to order was good, and we didn't have to wait long."
• "You have to order in the app and there's no menus which is a bit of a pain."
• "Positive point is quick service and app ordering."
• "Ordered online using the code on the table and it was brought to the table after 5 or so minutes."
• "Efficient ordering by phone from a QR code at the table."
• "You have to order on your phone but the app is great and even lets you deselect extras."
• "Digital ordering service works perfectly as well."
• "I had the pulled pork nachos and was so thrilled when I could select no salsa/guac/sour cream on the app."

Cons:

• "The scanning QR code method is useless for ordering as you have to go through many steps of creating account just to order."
• "The food menu was entirely via a web-form with little-to-no description of each item, no photos and in dire need of improvement."
• "All food had to be ordered using the app, while you sit in the restaurant."
• "Only when you're just about to place the order, do you find out that it's going to take almost an hour."
• "You have to order over an app on your phone in an area that has almost no phone reception."
• "It wasn'too busy firstly, it's mobile app only ordering once you have downloaded it, it took 3 attempts for our order to go through."
• "The staff refused to serve us because we had no way to order online."
• "The ordering online didn't work as the app kept kicking us out so ended up ordering at the bar."