Henderson House Dentistry Reviews Summary

Staff and Dentists

Pros:

• "Dr. Ahmed is superb. All of the staff are friendly and efficient."
• "All the staff at Henderson House are friendly and very helpful."
• "Been at this practice since moving to Haverhill & Stoke by Clare in 1978 - obviously had several Dentist changes in that time but without exception they have all been very reassuring and caring."
• "Special thanks to Dentist Garima Mahajanand and the Hygienist Helen Lane."
• "1st class experience with Mo who is a fantastic human being as well as a great dentist."
• "Dentist and Nurse assisting were pleasant, caring and helpful with our issues."
• "The Dentist team are all Highly skilled and ready to sort your dental problems."

Cons:

• "Felt ridiculed & rushed. Cost of TV displaying photo of my teeth and next patient seemed far more important than me and my teeth."
• "I saw a different dentist, my 3rd in as many years, he was very nice & made me feel at ease for my checkup, my only criticism was that he contradicted almost everything my previous dentists had said regarding care & products."
• "The first dentist I went to after the retirement of Mr Knivett, was not a favourable experience, I then went to Mo who is very professional."
• "Mega quick check, not interested in cleaning your teeth."
• "Soul destroying trying to get the help I need, 5 appointments canceled in a year."
• "Not enough dentists, had our appointments cancelled 3 times!"
• "Awful. Triple checked when booking and on arrival twice with reception that I had been changed from a private patient to NHS due to pregnancy exemption, was not until I was in the room with the dentist to which he advised the appointment was going to be in excess of £60+ because he takes no NHS patients at all."

Facilities and Cleanliness

Pros:

• "Clinic room was very clean and calming with TV and relaxing pictures and music."
• "The cleaning was thorough & concluded with a booking for my next appointment in 6 months time."
• "Very brilliant, very clean room, very good communication, very relax simple clear discussion with a BSL interpreter."
• "The environment is also very impressive."
• "I was seen right on time for my appointment and as usual the room was spotless."
• "Very covid safe. Good value on pricing. Very nice facilities and very kind staff."
• "Everything thoroughly explained and treatment given and I am very grateful to have been able to get an appointment so quickly."

Cons:

• "I had to wait 50 minutes to be seen, in a 30 degree waiting room."
• "Well i had to wait for 45 mins for my appoinment, which was highly unusual, because i always go in on time."
• "I just don't understand the logic of being required to wear a mask (unless exempt) when some staff appear to be wearing them as chinstraps."
• "Whilst the overall experience was cool, I felt safe with the covid measures etc, the lack of time I had in the 'chair', 3 mins at best, for me isn't enough time to thoroughly check your teeth after a gap of almost 3 years."
• "I was 7 minutes late due to unforeseen traffic lights along the Haverhill road. The receptionist kept me waiting at the door for at least 5 mins with another client who was waiting already and then kept me waiting another 7/8 minutes whilst she apparently asked the dentist if he could still see me having told me I was late."
• "Lost teeth due to time wasting."
• "Last visit I went in expecting to receive treatment as discussed in previous visit only to be given a new appointment for said treatment another 3 months away."

Customer Service

Pros:

• "Great service was seen within minutes of arrival, have always been nervous about the dentist but was put to ease by a very welcoming dentist."
• "I would definitely recommend this dentist."
• "I would highly recommend Henderson Dental Practice."
• "I would recommend them and this practice to everyone and honestly can not commend them any higher."
• "An excellent service cheerful professional staff, I-phoned at 1.30 was in the chair by 2.30!"
• "I couldn’t have asked for a better experience and will be returning regularly for check ups 😊"
• "The reception desk team are always ready to help with any problems you may have and efficiently source an appointment to suit your needs."