Independent BMW Garage Reviews Summary

Customer Service

Pros:

• "I am so impressed with the service that I received from A1."
• "Very good service and very efficient."
• "Service provided was outstanding; from the initial telephone call to dropping the car off and then collecting a few hours later."
• "Unbelievable customer service as they called throughout the day with updates."
• "Regular updates throughout the day and great advice."
• "Great communication and very simple booking process."
• "They were warm and welcoming upon arrival and did a great job."

Cons:

• "I would stay well away from A1BN."
• "Feel cheated by A1. Shame on you."
• "I have received my car back with the same problems and i ended up spending £1800 on wrong diagnostic/advice."
• "When i went there to collect i realised none of the issues had been fixed."
• "Just before 12 pm I ringed to know more precisely at what time the car will be ready and, to my dismay, the answer was that the car is halfway done, but they are negotiating a rise of the price with the AA."
• "However, when I collected my car there was a fairly large dent in the driver's door."
• "I would stay well away from A1BN, not a honest garage and a very tricky website."

Quality of Work

Pros:

• "A1 BMW, these guys really know exactly what they're doing and what they're talking about."
• "And the work they do is second to none. Absolutely exceptional."
• "The quality of work was second to none."
• "The work was carried out to an exceptional standard at a very reasonable price."
• "They fixed an engine light and dangerous prop shaft that others had tried and failed."
• "Work on vehicle's is carried out to the highest standard."
• "Completed my service to an excellent standard."

Cons:

• "I wasn't happy with this and I later had to pay £600 bill for getting it repaired."
• "The mechanic at the garage didn't put the caps back on the aircon conducts, the hood wasn't even properly closed, and the air-conditioning is not getting a much colder flow of air than it was before."
• "They claimed the radio was working however was not."
• "Because there was no assessment done when I delivered the car, there was no evidence that It was done at the garage."
• "Conclusion: take your car someplace else."
• "They are negotiating a rise of the price with the AA."
• "I was asked to pay for an extra hour to have it diagnosed properly."

Value

Pros:

• "All the benefits of the dealership without being a dealership."
• "Prices very reasonable and booked in at short notice."
• "Good value, pragmatic and sensible approach without loading you up with extras that you don't really need."
• "They were very open with the expected costs etc so there wasn’t the surprise bill at the end."
• "Saved over £250 compared to main dealers."
• "All at a great saving on main agent cost."
• "I find their pricing is fair, especially considering the quality of their work."

Cons:

• "They convinced me to spend £1800 and claimed that the car was ready for collection."
• "For front lower tension strut arm, front tension strut, track rod end, 4 wheels alignment and battery change almost £2000 in Bmw 420."
• "The price to fix my car was quite high, but honestly i can compare them with any other, and they repaired the car well so id say it was definitely worth going to them."
• "Very good service but not cheap."
• "The main dealer just around the corner was 15% cheaper only to diagnose the car."
• "If possible the website booking tool could be better to support motorcycle service bookings."
• "I was quoted over the telephone £500, in the end i have paid £300."