Victoria Reviews Summary

Connectivity and Location

Pros:

• "London Victoria station provides the necessary interchange between national rail, tube lines and the local buses."
• "If you go out of the front of the station, it brings you out to the bus station so that you can get bus anywhere, also you can get the tube, it's right opposite."
• "Large railway station in the heart of London. Good transport links to the South from here and tube connections through the capital on the Victoria, Circle and District lines."
• "One of the most important transportation hubs in London has links to many different kinds of travel - rail, tube, coach and even boat I think."
• "Victoria Station has several exits/directions to Coach station (only 5 min walk), underground tube & outside exits if taking taxi, bus or simply walking."
• "Convenient main line rail station for West London with close connections to tube busses and national coach services."
• "The station mainly operates trains in the southeastern city of England, and to the east includes trains to Kent and the surrounding feeder lines; the southern region includes the British seaside resorts of Brighton, White Cliff Dover, and the capital. Portsmouth and other places."

Cons:

• "This is the worst train station of London. You never know on which platform your train will actually depart from, it changes constantly, when the train is not cancelled..."
• "The station can suffer from chronic amounts of delay and cancellations, especially from national rail."
• "Interchange is good, services from this station very often disrupted, cancelled or altered at short notice."
• "Disorganised and chaotic post strike staffing and crowd management. How is it that getting a train is so complicated and totally lacking in customer service experience of any respect and quality?"
• "This station was badly designed man. You can never find the right gate or you have to run nearly a mile to get to your gate on time."
• "It's easy to get into wrong platform or wrong train here."
• "Don’t take the overground. Every time I’ve taken the overground, I have always been late to appointments and missed flights because the trains are always delayed or cancelled."

Facilities and Amenities

Pros:

• "The station was clean and well-maintained, with plenty of seating and amenities for travelers."
• "Large open station with a good range of shops and restaurants/ pubs all situated under one roof."
• "Good facilities lots of restaurants and shops and toilets."
• "There is a comprehensive selection of shops and restaurants on two floors, and a rear exit leads to the coach station."
• "Station is quite busy. Something for everyone here. Almost like a mall with a station attached."
• "Most transport options are accessible through this station and there is also free Wifi."
• "The station is meticulously maintained, ensuring cleanliness and comfort throughout."

Cons:

• "Also a distinct lack of rubbish bins/bags so nowhere to dispose of your cup/wrappings when you finish a snack."
• "Can get crowded especially if there are train delays."
• "Other than the fixed prices of the customary 'burger' outlets, be warned, food prices here are quite expensive."
• "Crowd control measures are put in place at peak times, making movement difficult and causing more problems than it solves."
• "Very limited hand sanitizer placement in the station and the ones there are empty!!"
• "Toilets cost money to use."
• "Only one public toilet facility at one of London busiest train/underground/bus Station."

Staff and Customer Service

Pros:

• "Staff are helpful and easy to locate in bright blue & purple uniforms."
• "Friendly, helpful staff at the ticket-office, and excellent services for those with disabilities."
• "Staff there are very friendly."
• "The staff are friendly and helpful, and always willing to assist with any queries or problems."
• "Customer services so helpful sorted out new tickets for the next available train so unexpected but fantastic customer services."
• "The staff at the ticket counter were friendly and efficient, helping me to purchase my tickets and answering any questions I had."
• "The staff at Victoria Station is incredibly friendly and helpful, always ready to assist passengers with a smile."

Cons:

• "Uncooperative staff member. Had to radio for assistance and gentleman said he was too busy to let a wheelchair user on a train."
• "Staff is mostly useless to people who are not native English speakers."
• "Staff rude and need proper training on customer service skills!"
• "Most of the people who are there to “help” couldn’t care less about your needs."
• "The attitude of staff is unbelievable. They can’t be bothered to answer you."
• "The ticket guards are some of the most unhelpful people to exist."
• "I was confronted with a peculiar reaction from a member of staff who seemed bemused that I didn't know where it was!"

Design and Cleanliness

Pros:

• "Victoria Station is HUGE! I loved coming through here during my visit to London."
• "It's convenient, spacious, clean and main coach station of london, you can find any Destination coach from here."
• "This grand old building has stood for over 150 years and still looks magnificent."
• "Victoria Station, unlike its name, is a true Renaissance-style station, with a magnificent concourse with a glass roof."
• "Clean, big enough for lots of travellers to move around without bumping into each other, a great choice of shops, clear signage, helpful staff and a great location."
• "The station is clean and tidy."
• "Despite Victoria Station being quite busy, the station itself is clean, spacious, and has a great selection of shops."

Cons:

• "Bad / nonexistent signage about taxis points you into a shopping center, then... nowhere near a taxi rank."
• "It isn't the prettiest station."
• "Station itself is really nothing special on the inside often crowded and manic at peak times."
• "The toilets had just been cleaned with the cleaner present; however, there was an overpowering smell in there."
• "The station is pretty dirty but see a few upgrades in recent years."
• "No dust bin in sight so be prepared to carry your litter until you get on the train."
• "The toilets here will cost you 50p... It's dull in there and of an average standard cleanliness but needs updating."