KAFFIEND Coffee | Chai | Brunch | Dinner | Dessert Reviews Summary

Category: Cafe London

Address: 394 Green St, London, E13 9AP, United Kingdom

Phone: +442034785354

Rating: 4.8
based on 151 reviews.

Food Quality

Pros:

  • "Everything was cooked to perfection. You could taste the flavours in literally everything."
  • "The homemade berry compote was fresh and pancake was fluffy."
  • "The food tasted so fresh."
  • "Food was great, and the service was even better."
  • "The food was not only delicious but also beautifull and well presented!"
  • "The food was amazing, from the plating to the taste."
  • "Very tasty breakfast. Lots of choice and the plate you get actually looks like pictures from the menu!"

Cons:

  • "Food was giving cold the bread was rock hard couldn't even eat it."
  • "The chicken wrap or even the burger a little hard maybe it got over cooked and kind of dried out."
  • "The Salted Caramel Frappe, just tasted like coffee and milk and cream."
  • "The pancakes were undercooked, just tasted like dough and had no flavour."
  • "The food was disgusting. Everything was smelly."
  • "Everything was just bland, from the turkey bacons down to the fruits on the plate."
  • "Okay service but food was disappointing unfortunately and pancakes were horrible!"

Service

Pros:

  • "The staff is super kind and accommodating."
  • "Customer service was exceptional and Louisa was extremely kind."
  • "The staff serve with a smile and with a quality that matches the food."
  • "Friendly welcome and tentative service."
  • "Service was quick and amazing."
  • "Great customer service especially by Alina who is very good in her role and making sure, we have the best experience."
  • "The service is exceptional."

Cons:

  • "I had a terrible experience at this restaurant. The staff was so rude and unhelpful."
  • "Your staff took 6.90 pound for me they told me 50p increased so I told her your menu price is 2.95 so why u charged me more she took with me 1 pound more and I have proof."
  • "But all she did was stand and shrug her shoulders, no remorse."
  • "Order took over an hour to come, and when it arrived multiple orders had been messed up, and the food was cold."
  • "Today 04.02.20024 we asked for two Karak Chaii and that white European lady served us watery milk tea."
  • "The waiter commented and gave a dirty look, with a disapproving tone she said to him ‘for you’."
  • "Never have i seen a business so unwilling to make business."

Ambience

Pros:

  • "The place is calm, nice light emanates."
  • "The ambience was very tranquil which I liked."
  • "Downstairs is even better with a nice cool atmosphere."
  • "A ray of Sunshine, in a drab, dirty town."
  • "The place is clean with seating downstairs."
  • "Lovely atmosphere."
  • "A lovely brunch spot with a lovely interior design and great food and atmosphere."

Cons:

  • "However it is a bit cold inside so you could increase the temperature :)"
  • "Unfortunately its in the middle of the ghetto, every 2 minutes you hear police sirens."
  • "Came here to try their breakfast at 8.30am, was told kitchen doesn’t open till 9 😕."
  • "Really weird customer service kicking people out and telling them to buy another 30 mins to sit in when you’ve already got an item."
  • "Great location. Great food. I was going to give a five star rating but the experience walking downstairs in the dark, see pictures, into a toilet without toilet tissue and no baby changing facility, was a let down."
  • "The toilet is downstairs and the stairs are a bit steep, the toilet door is also a tight squeeze."
  • "Bad customer service and food, first and last time i will be going there."

Value

Pros:

  • "Highly recommend! Can't wait to visit London again and have my breakfast here among these nice people."
  • "Great value for money."
  • "Prices very affordable."
  • "Had the Desi breakfast and masala chai and it was all delicious - really good portion size and value for money too."
  • "Portion sizes are incredible with affordable prices."
  • "Prices were also reasonable."
  • "Very fair prices and filling portion sizes."

Cons:

  • "I asked to swap out mushrooms as i have an allergy, i was told i would be charged for the item i wish to swap with."
  • "Your staff took 6.90 pound for me they told me 50p increased so I told her your menu price is 2.95 so why u charged me more she took with me 1 pound more and I have proof."
  • "Wanted to order american breakfast but wanted to change the maple syrup for chocolate spread but was told i need to pay 1.50 extra for a scoop where other places exchange for free of charge."
  • "If a customer pays close to £15 for a meal and drink, it’d be good to serve complimentary tap water with ice in a larger glass."
  • "The food is halal so be prepared for fake turkey 'bacon', which is not for all tastes."
  • "I ordered a chicken wrap which had the smallest amount of chicken that they could get away with n filled it with lettuce."
  • "The food took a while but i guess they are newly opened and it takes time!"

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