Address: 500 Wick Ln, Bow, London, E3 2TB, United Kingdom
Phone: +442039579888
Rating: 4.7
based on 176 reviews.
Price and Value
Pros:
"They also offer very competitive prices and I would definitely recommend Attic Storage if your looking for storage solutions."
"Chose Attic because the price was competitive."
"The price is fair, the place is clean and the people are lovely."
"The prices were amazing, I was actually shocked!"
"Reasonably priced, friendly staff and 24 hours access which is perfect for me and my strange working hours."
"The price was very good for the quality of service and the storage units as well."
"Clean, tidy and free 24 hour access unlike the other storage units in the area who charge."
Cons:
"Can you believe that these raised their storage prices during a pandemic?? Now that is not nice."
"They keep increase prices (they’ve done it twice now) without any notice."
"Prices went up instantly 20% upon taking and filling a unit."
"Brilliant location and 24hr access, but 520 quid a month for a 85sq ft room is just too pricey."
"Price went from 85 pounds the one month to 104 pounds the next, that's more than 20% price increase, I am done with this storage provider."
"This company counts on the fact that it is a major hassle to move all the stuff and continually drip increase the price so it’s always easier to keep the status quo."
"Update- this company called to complain about this review the same day. Accepted that they had jacked up the price after taking the contract and promised to reduce it. They did not."
Customer Service
Pros:
"Dan really helped us out as we needed an extremely large amount of bubble wrap at such short notice."
"I would 100% recommend Attic Storage!"
"If there is a need for storage then we would strongly recommend using this facility which provides value for money with an excellent customer service."
"Couldn't have been more helpful with facilitating a space for a local charity."
"I'd definitely recommend this storage facility."
"I am very happy with the service I got! Thank you Raphael!"
"Leon and manager Sonia are very reassuring, helpful and extremely accommodating."
Cons:
"Staff were a bit unorganized-they had put things into the unit we were supposed to have, so it was emptied upon our arrival."
"Rented for two months, been promised a lot, but ended up having to chase them for most of their promises."
"DON’T CHOOSE THIS COMPANY!!!"
"NO RESPONSIBILITY! 'WE DON'T FKING CARE YOUR STUFF' attitude."
"Poor communication and customer service. Everything is fine until there is an issue when you need help."
"However, when I went and picked up my stuff, all the valuables including luxury brand outfit, bags, electronics and other accessories were gone."
"Definitely the worst experience... The stuff has not been helpful like they mention on their public answer on my first review; rather they've been very disrespectful and careless."
Facility and Access
Pros:
"It's conveniently located on the A12, we've got 24-7 access, car park, great security system."
"I love the fact I can access my storage unit 24/7 free of charge which is what I need for my current lifestyle."
"The facility is well maintained and secure, offering peace of mind for storing my belongings."
"There were always enough trolleys to help move goods."
"Super clean and safe storage facility."
"They have security measures in place for the units and locks on hand."
"The storage spaces were clean and safe, and my things, after about 2 months, are completely fine! No rot nor mould."
Cons:
"The actual storage facility is furthermore freezing."
"The car park has pot holes."
"New staff are arrogant, and not as friendly."
"The lights don't always come on and I needed my torch to see my things in my storage unit."
"This was the Bow branch where the staffs are just plain rude."
"The lift has not worked properly for a year so you can only half fill it as there is a zone at the back which, if loaded, prevents the lift from working."
"Your stuff may be looted when you choosing this company and they do not care at all. The security is useless."