"Kevin has always been very helpful and sportive."
"Excellent customer service, the team... went beyond to help us both with finding the right storage solutions but also assisting us with large deliveries, shelving and more."
"Adam and Pearl were both extremely professional, polite and offered exceptional service that has now secured a customer for life."
"The friendly staff at Vanguard Self Storage were efficient, communicated clearly and responded promptly to any question or request."
Cons:
"The hours as I was travelling it would have been good to have 24x7 access as I would not have to rush."
"Should be a 5/5, excellent customer service, the two Customer Service advisers, Adam and Mark, literally couldn't have done more to help. The facility is clean, spacious, and East to navigate but there was one HUGE problem. They didn't have any trolleys!"
"There were other staff members who were rude & unprofessional."
Cleanliness and Maintenance
Pros:
"The space is super clean and very well maintained."
"Very clean secure premises."
"The whole site is always well maintained, clean and tidy."
"Everything is very clean, secure and easy to understand."
"It is without doubt the cleanest and most secure storage facility I have experienced."
"The storage facility is super clean and really easy to use!"
"All the units were in immaculate condition, kept clean and tidy."
Cons:
"The only downside was initially on the website a smaller space was available to rent and when I arrived only the next size up was available to rent, which was approximately £30 more a month."
Facilities and Accessibility
Pros:
"The facilities are first class, immaculate with good access and excellent security."
"The facilities are amazing and I love the fact that I can park my car literally inside of the storage."
"A professional offsite storage facility that gives you peace of mind."
"The service is excellent here. Professional staff, very clean premises, convenient working hours (which is a must!), and properly maintained facility!"
"The facilities are clean, new and easy to use."
"Facilities are great: clean, safe, you know exactly what you’re getting."
"Aside from the fantastic customer service, the facility itself is top-notch. It's clean, well-lit, and equipped with state-of-the-art security features."
Cons:
"Note: This facility is not 24/7, but they’re open long enough to be flexible!"
"While they don’t have some facilities offered by competitors..."
Staff and Support
Pros:
"Staff are always extremely helpful especially Marc, Dean, Pearl & Steve."
"The staff members are very friendly and happy to help out with any request, and give recommendations."
"The team at Vanguard East have been exceptionally helpful!"
"The Staff here are fantastic, Very helpful and went out of their way to help as well."
"These guys are a superstar! From the moment I walked in, they were incredibly helpful, answering all my questions with patience and a genuine smile."
"Marc and Dean are simply the kindest, most accommodating, most understanding of staff you would have the pleasure to call upon."
"Staff at Vanguard are very friendly and approachable, particularly Marc who has always gone the extra mile to help us settle in and deal with our queries."
Cons:
"Can't fault them, except the ladies loos are inside and when you have to use them after a drive its maddening, but also nice as it is behind a locked door, so not really complaining."
Value and Pricing
Pros:
"Prices are very competitive and they don’t overcharge you for things you don’t need."
"Great staff, great facilities, great service and affordable prices."
"The price is really good too."
"I live in East London and this was both the best and the most affordable option."
"The value for price is great! 100% recommend if you need storage."
"Not only that the customer rates are very good. Especially in these times where people are tight on money."
"Great and reputable business with diverse and flexible services at reasonable prices."
Cons:
"The only downside was initially on the website a smaller space was available to rent and when I arrived only the next size up was available to rent, which was approximately £30 more a month."