Vanguard Self Storage in Central London - W1 Self Storage Reviews Summary

Customer Service

Pros:

• "Excellent customer service from start to finish."
• "Flawless customer service."
• "Highly recommended - Joao is super friendly and helpful!"
• "Ryan and the team always go the extra mile to help us with securing our storage room."
• "Very reliable, friendly and helpful staff."
• "I can confidently give this company an excellent customer service and they are reliable and keep to their word."
• "The company staff, especially Ryan and Ben, are very professional, helpful and efficient."

Cons:

• "Only thing I have to say is so call or email in advance because the building itself is not really accessible if you don’t have a PIN code… it was a bit confusing when arriving to drop my things!"
• "Confirmed my reservation but neglected to mention they’d be closed on Saturday so at the last minute I had to call around to find another unit."
• "Needless stress due to poor communication. 100% would not recommend."
• "After calling the number provided on google I was put through to an incredibly rude member of staff who bombarded me with questions when I was simply calling for more information."

Facility Quality

Pros:

• "THIS STORAGE SPACE IS VERY MODERN, CLEAN AND SECURE."
• "The warehouse itself is clean and cool, despite London’s summer now is 30 degree."
• "The storage place is stunning, very clean, new, great facility!"
• "Very impressed with the facility and security of the unit."
• "The facilities are clean and secure."
• "The storage facility is of the highest standard with access codes to enter the building, CTVV and an alarm system."
• "I love the storage unit too, very secure and spacious, well lit and easily accessible."

Cons:

• "The storage location itself can be a little confusing to get into for the first time as the entrance is inside a public car park."
• "The only issue I had was the height restriction in the carpark, it didn't allow Luton vans to drive inside and park right outside the storage."

Staff and Management

Pros:

• "Ben was very helpful organising the paperwork to rent a unit, then on arrival Ryan was waiting for us and went above and beyond to help us gain access, move boxes and show us around the lock up."
• "Jay the manager is outstanding - always helpful and supportive."
• "Their were really helpful and especially Jay went above and beyond to assist me."
• "Ryan regarding my storage needs, he’s been really supportive and understanding towards my personal situation."
• "A huge thank you to Joao in particular for making the experience of renting a simple storage feel like fun!"
• "Ryan and Ben are always incredibly helpful and kind, as well as highly efficient to make every process easy and stress-free."
• "Ryan was incredibly helpful during my entire booking process and whenever I needed things moving he was the first to help."

Cons:

• "I wish carpenters could have access to the storage from 6am in the morning. It would make things much easier for the workers."

Accessibility and Convenience

Pros:

• "Vanguard’s also offers boxes, tape, locks, etc and provides you with a trolly to facilitate heavy items, and personalised codes for independent access."
• "Very convenient storage location for our work place."
• "The easy-to-access location near Oxford Circus was perfect and the highly secured/monitored facility made me feel my belongings were in the best care."
• "Storage is very convenient and located in the heart of Marylebone."
• "Top storage facility in London, the location is fantastic."
• "The location of the storage is perfect (central london)."
• "A well organised and maintained storage facility conveniently located in central London."

Cons:

• "Also, he recommended Zak from Bakaa Vans to move my belongings since the van fits into the underground lot which a lot of vans can’t."

Additional Services

Pros:

• "Used Zak from Baaka Vans as recommended by Vanguard to move my goods to storage. Absolutely incredible."
• "Zak from Bakaa Vans was a great help with moving my stuff."
• "Zak was tremendously helpful helping me load and unload the van, and was super quick in doing so."

Cons: