Vanguard Self Storage in Central London - W1 Self Storage Reviews Summary
Category: Self-storage facility London
Address: Queen Anne Mews, London, W1G 9HN, United Kingdom
Phone: +448082529252
Rating: 4.9
based on 150 reviews.
Customer Service
Pros:
"Excellent customer service from start to finish."
"Flawless customer service."
"Highly recommended - Joao is super friendly and helpful!"
"Ryan and the team always go the extra mile to help us with securing our storage room."
"Very reliable, friendly and helpful staff."
"I can confidently give this company an excellent customer service and they are reliable and keep to their word."
"The company staff, especially Ryan and Ben, are very professional, helpful and efficient."
Cons:
"Only thing I have to say is so call or email in advance because the building itself is not really accessible if you don’t have a PIN code… it was a bit confusing when arriving to drop my things!"
"Confirmed my reservation but neglected to mention they’d be closed on Saturday so at the last minute I had to call around to find another unit."
"Needless stress due to poor communication. 100% would not recommend."
"After calling the number provided on google I was put through to an incredibly rude member of staff who bombarded me with questions when I was simply calling for more information."
Facility Quality
Pros:
"THIS STORAGE SPACE IS VERY MODERN, CLEAN AND SECURE."
"The warehouse itself is clean and cool, despite London’s summer now is 30 degree."
"The storage place is stunning, very clean, new, great facility!"
"Very impressed with the facility and security of the unit."
"The facilities are clean and secure."
"The storage facility is of the highest standard with access codes to enter the building, CTVV and an alarm system."
"I love the storage unit too, very secure and spacious, well lit and easily accessible."
Cons:
"The storage location itself can be a little confusing to get into for the first time as the entrance is inside a public car park."
"The only issue I had was the height restriction in the carpark, it didn't allow Luton vans to drive inside and park right outside the storage."
Staff and Management
Pros:
"Ben was very helpful organising the paperwork to rent a unit, then on arrival Ryan was waiting for us and went above and beyond to help us gain access, move boxes and show us around the lock up."
"Jay the manager is outstanding - always helpful and supportive."
"Their were really helpful and especially Jay went above and beyond to assist me."
"Ryan regarding my storage needs, he’s been really supportive and understanding towards my personal situation."
"A huge thank you to Joao in particular for making the experience of renting a simple storage feel like fun!"
"Ryan and Ben are always incredibly helpful and kind, as well as highly efficient to make every process easy and stress-free."
"Ryan was incredibly helpful during my entire booking process and whenever I needed things moving he was the first to help."
Cons:
"I wish carpenters could have access to the storage from 6am in the morning. It would make things much easier for the workers."
Accessibility and Convenience
Pros:
"Vanguard’s also offers boxes, tape, locks, etc and provides you with a trolly to facilitate heavy items, and personalised codes for independent access."
"Very convenient storage location for our work place."
"The easy-to-access location near Oxford Circus was perfect and the highly secured/monitored facility made me feel my belongings were in the best care."
"Storage is very convenient and located in the heart of Marylebone."
"Top storage facility in London, the location is fantastic."
"The location of the storage is perfect (central london)."
"A well organised and maintained storage facility conveniently located in central London."
Cons:
"Also, he recommended Zak from Bakaa Vans to move my belongings since the van fits into the underground lot which a lot of vans can’t."
Additional Services
Pros:
"Used Zak from Baaka Vans as recommended by Vanguard to move my goods to storage. Absolutely incredible."
"Zak from Bakaa Vans was a great help with moving my stuff."
"Zak was tremendously helpful helping me load and unload the van, and was super quick in doing so."