Address: 270-276 York Wy, London, N7 9PQ, United Kingdom
Phone: +442038739500
Rating: 4.7
based on 141 reviews.
Customer Service
Pros:
"Excellent staff and nicely maintained facilities."
"The customer service there is really helpful. Amy is being such a star since day one."
"Terence called me, explained how everything works, put me at ease with his excellent customer service and knowledge and advised me accordingly."
"AMAZING CUSTOMER SERVICE."
"The best customer service I have received anywhere in London."
"Customer service 11/10. Luvdeep is a smiling top customer service person."
"The staff are incredibly friendly and helpful."
Cons:
"I was notified that I had to pay for one month extra because I had not notified them 'on time' about my leaving."
"The worst customer service ever."
"They did not take this seriously at all and only left me with one sentence—'The CCTV didn’t cover your unit, so there is nothing we can do.'"
"So called customer service will most likely try to sell you £8 amazon padlock for £20."
"This company is a scam. They increased the price of my storage unit without any warning!"
"Still awaiting my refund after three weeks of vacating attic King’s Cross money taken from my account unauthorised £721.31 and promised back on a card within 5 working days."
"To be honest, I feel like they have GRACEFULLY cheated and taken SO much of our money."
Facilities and Accessibility
Pros:
"The facilities are nice and clean and the staff who helped me, Raksha and Abu, were really professional."
"Lockup itself is relatively good, the staff are very kind and helpful."
"Very convenient access 24h a day with personal security code and close to bus stops to King's Cross, Kentish Town or Chalk Farm."
"The storage facility in York Way is well maintained, extremely clean and the storage units are easily accessible with wide corridors."
"The place is easy to access, clean and well lit. I felt safe coming in and out out of office hours."
"Storage itself is in perfect condition, it feels super safe and the location is perfect."
"The facilities were clean, safe and well lit."
Cons:
"Along with the 5 phone calls a week I get during work hours asking for my feedback which is extremely annoying."
"Only downfall would be a very small loading/unloading bay."
"Parking/unloading space is almost always packed with vans and cars so you have to park your car on the street."
"There is no cctv inside the storage on the corridors."
"Walls are made out of 'paper' and there at at least two music bands and drummers practising almost everyday causing unbelievable noise."
"Couldn't park my car at the parking, because it wall full, every single time."
"The crime was highly possibly done by their internal employee, who was the only one that knows the code for the padlock."
Pricing and Value
Pros:
"Competitive pricing."
"The best storage company out there by far in terms of units and security. Love all the team at the Kings Cross branch."
"Few places I've seen offer the ability to receive parcels (within the T&Cs) which is a major convenience for me."
"This is a fantastic option for storage in North London. It’s super clean, easy to use and competitively priced."
"Pricing is competitive (much better than any others I found) and access to the facility is quick, easy and secure."
"Good deals, 1st 4 weeks free."
"The prices are amazing!"
Cons:
"Having to look elsewhere sadly unless they magically solve the parking situation."
"You have paid your deposit, you have made your payments, you want to leave which is a stupid policy that you should have said 1 month ago. and they take your money when you should get a refund, it's a totally thief company recommending you never use such a storage and they steal your money."
"They are happy to lower the price by 50% after 5 min of negotiations so imagine how much they rip you off."
"Insurance they provide is 2-5x more expensive then any other you can find on google."
"However not the best value for money out there with competition just up the road offering better deals and they were not happy to price match."
"DON’T CHOOSE THIS COMPANY!!! This is the most sincere advice to all that are looking for a storage solution."
"After having to quickly remove my items from my storage unit due to a workshop move. I was surprised to find out there is a STRICT 1 month notice policy."