Shurgard Self Storage City Airport Reviews Summary

Customer Service

Pros:

• "Delighted with the level of organization, cleanliness, and customer service!"
• "Siobhan took great care of me today! Shurgard looked after all my things for the last 3 years while I was in America and I never once worried about my belongings."
• "Fantastic customer service by James (Shugard City Airport) - he was extremely helpful and welcoming throughout the entire process."
• "Thank you Siobhan for your help today. Your warmth, friendliness, calmness, detailed oriented ability shows how helpful you are."
• "Spoke to Jerome at Shurgard Greenford who was absolutely amazing."
• "I was blown away by the excellent and professional customer service James has provided me."
• "Customer service is outstanding, the advisor Siobhan was very professional, welcoming and friendly!"

Cons:

• "And the customer service is a bit so so."
• "Beware of lots of smiles when you arrive and pay but no help, flexibility or understanding at all in reverse."
• "Very disappointed with Shurgard, I was quoted one price for storage over phone and then presented with additional fees when arriving on site. The attitude from staff was also equally very poor and seemed disinterested in their job."
• "Poor service. The storage facility also leaks, damaging the goods stored. When notified, Shurgard staff didn’t seem to care or even apologise. Water was running down the walls! Store your stuff somewhere else..."
• "This is in breach of our contract and their own T&Cs. I emailed many times to make complaint and to speak to Customer Service or account but the staff (his name is Benil) simply ignores my requests."
• "AVOID THIS COMPANY. There is no customer service and no one to talk to if something goes wrong."
• "I just went there and the main door was locked. The guy who came unlocked the door but didn't open it 'which felt little unwelcome'. Plus his attitude was like he is some superstar or something."

Security

Pros:

• "Great location, great security and staff have always been friendly helpful and a pleasure to deal with."
• "The site is secure and I am confident that my stuff will be safe while I am abroad."
• "Security on site seems good and happy with my experience so far when I've visited."
• "Really easy and secure. Definitely a good choice!"
• "The place itself looks secure and clean."
• "Tall security gate all round keeps it secure, you need a key code just to get inside and there’s several outside storage units you can drive right up to."
• "The storage is safe and clean."

Cons:

• "Security is really poor here, if you have a lockup then you could climb through the roof into other lockups and that's how my family friend was robbed apparently."
• "Beware of lots of smiles when you arrive and pay but no help, flexibility or understanding at all in reverse."
• "UNSAFE. DO NOT TRUST. 30 storage units broken into in the last week and staff not a clue how it happened."
• "Our storage was broken into and ransacked and it seems like it's quite a common occurrence here."
• "Why aren’t there cameras in the hallways? I’m speechless …."
• "Very bad experience, this storage stole all my stuffs worth £45,000 and they literally open the storage without breaking it and they told me there was no cameras to check who did this."
• "I’m no longer sure about safety as I experienced a break in today!!!"

Facility Quality

Pros:

• "Shurgard facilities are not only clean and easy to navigate but also offer great value for money."
• "Routes to the units are clear and overall easily accessible, clean facility, lovely stuff!"
• "It is very clean and felt secure although some reviews seem to suggest otherwise."
• "The building inside and out is very clean and well lit up, so it feels comfortable and safe going in and out even at night."
• "Quick and easy to set up - from quotation, reservation to registration and getting access into the storage place all done within an hour."
• "Very clean space and very secure."
• "Shurgard Self-Storage is a trusted and well-known company offering good sized self-storage units. The City Airport location has also got easy accessibility for wheelchair users at both reception and the entrance to the self-storage units which is a nice plus!"

Cons:

• "Concrete at the ramp to the 2nd door has gone, when you have a trolley with some weight on it, it doesn't even get up the bump."
• "Super-polite super efficient friendly service from James & Chad.Unfortunately Shurgard have a dodgy doorophone system which meant that my £500 removal was aborted."
• "Poor service. The storage facility also leaks, damaging the goods stored. When notified, Shurgard staff didn’t seem to care or even apologise. Water was running down the walls! Store your stuff somewhere else..."
• "No access to the facility between 23h00 and 06h00 and some issues regarding the security lately..."
• "Staff are really helpful really cool, nice and polite.. but be careful of this place, I had to spend an extra £80 for a rented van to keep my stuff in overnight because the facility wouldn’t let me in at 10:25 when they promised their customers that the storage facility is accessible from 6:00am to 11:00pm."

Value for Money

Pros:

• "The price is also amazingly good."
• "Expect to pay around £50 a month for an average compartment but remember that insurance is compulsory (at £12 a month in my case)."
• "They usually have good deals which is a plus."
• "Given the location and the big name chain, I was surprised to get a really reasonable price."
• "Brilliant! went here after the old storage unit prices went up dramatically and they gave us a remarkable deal."
• "Great prices and communication with the team."

Cons:

• "There is only one thing - they give you a very nice price but they can change it at any time. It is not very nice."
• "Rubbish company, they run a 1£ offer for the first month as soon as they realise you just need them for 1 week, they try to rob you with silly things."
• "After the first 6 months Shurgard Self-Storage will increase your price by 24.16%."
• "Despite giving a month's notice to vacate my space... Chad informed me that they are not prepared to remove the charges or take into account any personal circumstances."
• "AVOID AT ALL COST!! Appalling service! Horrific experience."