Shurgard Self Storage Deptford Reviews Summary

Customer Service

Pros:

• "Latoya was very helpful and friendly on our follow up call to start the booking process."
• "Fu, the manager at Deptford Shurgard, was very helpful when it came to concluding my use of their faculty."
• "Farid was an excellent staff upon entry he help me understand how the storage unit works and also some tips on how to make use of the storage🤲🏿 im grateful."
• "Although I no longer needed storage due to circumstances, Latoya from Shurgard was a great help and provided a very friendly and understanding service!"
• "The manager, Boris is very helpful."
• "Farid at the Deptford branch was the most helpful, well-informed and professional out of everyone I spoke to."
• "Latoya maintains a friendly and professional outlook and is well versed on the operations of the business and was able to answer all of my enquiries."

Cons:

• "Unbelievable, don't rent ever. They are thieves."
• "Unreliable and Unprofessional - Avoid Deptford Shurguard!"
• "Easy money for them, no any service or help."
• "The manager was not in the office and after many calls he finally arrived after 40 minutes."
• "When the van arrived, there was no one to open the gates."
• "No security overnight to call or report to police."
• "The staff sit down on their phones all day dont clean the place."

Facility and Security

Pros:

• "Regarding the storage, the facility is nice and clean, and has phone apps to unlock gates and lifts."
• "The deptford shurgard is very well maintained."
• "There's a Virtual tour and Wheelchair access."
• "It adds a sense of security along with the ample CCTV which is a stark contrast to some of the other storage units with dim or unlit corridors."
• "The bright white and red corridors throughout make the building look clean and modern."
• "The whole site is very secure, unique customer codes were required to access nearly every door/elevator/car park (in and out) etc."
• "The storage is secure, the units and general areas are very clean and I feel happy with my belongings being secure in this branch."

Cons:

• "You have to buy your own lock that fits their door."
• "The exit gate opened inward and unnervingly close to the bonnet of our hire car."
• "Minimal parking, difficulty obtaining trolleys due to availability as there are not many there."
• "Had my unit broken into within three weeks of signing up and was not told about it for seven days, had to turn up to find my stuff stolen."
• "Unfortunately six weeks after the incident had occurred, I discovered that my unit had been broken into and the team at Shurgard were unaware that my unit had been affected."
• "The cheap flimsy key you get extorted for broke in the lock on my first use so I had to go to reception and the storage is so UNSAFE."
• "They were out of trolleys today and people I've referred them are getting poor offers."

Pricing and Offers

Pros:

• "Got a very good deal, much cheaper than others in the area (As of December 2018) Deptford Store."
• "Good offers for first few weeks."
• "The pricing is competitive as well."
• "Boris is a star and helped me transfer to a even better promotion deal."
• "She understood my requirements and was very efficient in sorting out exactly what I needed and even helped me save money."
• "There's a good range of boxes, tape and other packaging materials for sale in reception at reasonable prices."
• "First time at Shurgard, and Tim was very helpful and informative."

Cons:

• "I wanted to hire a space and took advantage of the £1 offer I then got a phone call from a woman who insisted I pay the full price up front which was not the deal."
• "Forced to pay a £160 fee for what they described as their own ‘error’."
• "Then were hit with a two weeks notice penalty charge that no one had ever mentioned."
• "Raising the price without your knowledge, in the end they will charge you for some extra price as well."
• "100% wouldn’t recommend this company."
• "If you rent a storage long-term you're not appreciated - they're gonna increase your price automatically after a few months by 30%."
• "Don't be fooled by the £1 for the first month as you have to pay admin fees and buy one of their locks taking it to over £40 for the month."