Radical Storage Reviews Summary

Location & Accessibility

Pros:

• "Shop is very central and easy to find."
• "The places were easy to find and very nearby kings cross as well 3 mins walk."
• "The shop is a 2/3 minute walk from Waterloo so very convenient."
• "Very close to Paddington station London."
• "Easy to find location just a couple of minutes walk from Liverpool Street station."
• "It was five minutes from Kings Cross station, easy to use, and our bags were kept safe."
• "Location was very close to kings cross station and easy to find."

Cons:

• "So great when we found it - but finding it was the problem - so I am taking a star!"
• "The app advised that the storage facility was three minutes from Kings Cross in reality it was a good ten minutes."
• "Very small and awkward place to move around in, especially if you have bigger bags that need to stored."
• "The location didn't seem so trustworthy."
• "Storage location is hard to access via extremely steep stairs which are hard to navigate with luggage."
• "I had to walk further than I should have because of misleading directions."
• "We found the store difficult to find and spent over half an hour walking around trying to find the store."

Customer Service

Pros:

• "Staff were helpful and friendly."
• "Really helpful staff. Easy service to use."
• "The chap who handled our bags was chatty, polite and very helpful."
• "Simple, hassle free & friendly service."
• "Staff was friendly and efficient."
• "The staff were friendly but professional."
• "Very helpful, friendly service."

Cons:

• "Disgusting customer service. If you offer a credit, HONOUR IT!!!!"
• "The clerk's attitude was the worst. He couldn't speak English, constantly irritated and kept me waiting on the phone for long periods of time."
• "The woman behind the bar was extremely rude when we dropped our bags off."
• "The customer service will do anything to avoid your case. Very unprofessional, they barely speak proper English there, and they will not handle a situation in the most diligent and appropriate manner."
• "When we came to the storage the person there was unfriendly and stressed."
• "The staff member wasn’t aware we had made the booking."
• "The place was closed."

Price & Value

Pros:

• "Good price and convenient to Kings Cross station."
• "Five stars still for the convenience and price."
• "I would very much recommend this company and the price is cheaper than any other storage place in london."
• "Easy to find, inexpensive, so simple to drop off and collect."
• "The price for 4 bags was acceptable."
• "Reasonable daily rates per bag."
• "Very easy to keep your luggage for a certain time with nominal charges."

Cons:

• "I think it is too expansive."
• "Paid over €20 to store 3 bags for a few hours at a mobile phone store near to Gare du Nord in Paris."
• "Also the shop keeper said something about £6 for the 3 bags, yet I paid £20.25!"
• "The price we saw online said a pound an hour, but this has changed so we did pay a premium to only leave our bag a couple of hours."
• "It's a bit of a money trap because on the website there is 5.60£ per day per bag but it was not clear how big one bag is."
• "Good value for money, unless leaving several bags, then it gets expensive."
• "Not very near to the Victoria station and Coach station, for those with big suitcases better to use other options."

Security & Trust

Pros:

• "My bag was sealed with a plastic tag with a number on."
• "Made me feel like my bags would be kept safe and secure for the duration of my booking."
• "You can guarantee it will be safe as my friend didn’t have a lock on her bag and her items were safe."
• "They place your luggage in the back room, which is locked."
• "I was absolutely sure that the luggage was kept with care."
• "A friendly man put labels on our bags, asked us to take a photo of the labels and he stored the bags at the back of the shop."
• "Storage looked to be safe and secure (locked in storeroom of one-stop store)."