Address: 18 St Cross St, London, EC1N 8UN, United Kingdom
Phone: +442036371234
Rating: 3.6
based on 105 reviews.
Customer Service
Pros:
"I had great communication today about my delivery from Costa and Florin."
"Thank you Daniela for making the packaging and movement of my daughter’s student housing belongings so quick and painless!"
"Daniela who works at customer service seems like a really nice lady."
"Everyone who spoke with me either online or in person, was knowledgeable about their service or could efficiently pass me on to a person who could help me."
"Reiss and Daniela have been so helpful coordinating the move for us."
"Costa and Florin were absolutely amazing. They communicated really well, arrived on time and let me know in advance when they would arrive."
"The communication and helpfulness at byStored was second to none."
Cons:
"Took them an hour to answer via chat."
"Trying to get hold of someone is virtually impossible."
"I was not able to get into contact with the customer service for days at a time."
"Their customer service over the last 3 months has been shocking. No calls or followups and no managers available."
"They never called me back, nor arranged pickup and I have now left the country."
"Horrible customer service and their policies are designed to work against you in every single way in a situation like this."
"The most terrible service i've ever experienced. AVOID byStored."
Delivery and Pickup
Pros:
"Pick up and delivery are on time."
"Two polite gents arrived very promptly at the scheduled time, labeled all the boxes, created a list of items and picked up everything in less than 15 minutes."
"Costa & Adrian we’re great, so helpful & efficient!"
"Costa and Florin came today to take lots of stuff into storage. We were really impressed."
"Really great experience and really friendly guys who collected my stuff."
"The men who came and collected my items Kane and Jordan where amazing."
"Costa and Vali were perfect gentlemen. I truly appreciate how kind and funny they were, it made the stress of moving and packing less intimidating."
Cons:
"They gave me a delivery window of 9am to 6pm, I waited all day they didn't arrive by 6."
"They were 3 hours late and actually missed the first day it was possible to move (costing me extra money at the previous storage)."
"The next day they were STILL almost 2 HOURS late delivering my boxes while I waited."
"Spent 4 hours waiting outside my empty new flat before being told they could only deliver the next day."
"I booked a pickup between 9am and 6pm, no one showed up or informed me in any way about the delay."
"Booked for a more expensive one hour time frame collection from 1-2pm - no one showed up."
"They were over an hour late for the delivery when they were returning my items, they lost a box."
Pricing and Fees
Pros:
"byStored were competitive and cost effective without losing any of the support."
"Stored is very customer focused that gives great value for money."
"Despite their prices are a touch higher than competitors, it is totally worth it: (i) very proactive customer service (e.g. expect to receive an answer within few hours)."
"They gave me a free collection and packed my stuff up for me- really professional."
"I am so pleased with their service... I would highly recommend their storage services to whoever may need a reliable still affordable storage company."
"The company offers really low prices and has therefore become my go-to storage company in London."
"They had best prices I could find."
Cons:
"Their service is extremely expensive and ridiculously inefficient."
"They take your things and then request obscene money for them to return it."
"They advertise FREE returns, but there is a booking fee of 29 GBP, so dont be fooled by that manipulative choice of wording on their site."
"BE AWARE they want to label each item you have, they will not make this clear to you before arriving, they will charge you £78 per hour for them to do this."
"Additionally, I was charged around 150 pounds extra to even get my stuff back because it is apparently a peak period."
"They keep charging me months after my belongings have left the storage."
"I arranged a pick up, and picked the ONLY day i was available, and they said I booked wrong - it was a he said she said argument, charged me for the missed delivery (70 GBP) and 2x the booking fee (29 GBP)."
Handling and Care of Items
Pros:
"Amazing Service and Team."
"Very professional, very quick and very hassle free."
"I will be recommending this company to anyone and everyone! I can not believe how quick and smooth the removal was."
"The whole team from office staff to movers was always friendly, proactive and ready to help."
"Costa and Vali were my movers and they went above and beyond to ensure goods were moved with care and efficiently."
"The staff helped me pack my clothes and they put them into the crates."
"Costa and Florin went the extra miles to help me remove the heavy items and they were very professional."
Cons:
"ABSOULTLY DISGUSTING SERVICE Unexplained lost items. Damages dismissed."
"There was water damage in my storage unit or on transporting my things."
"My furniture was returned destroyed."
"ITEMS LOST DO NOS USE!"
"THEY LOST ALL MY ITEMS."
"My TV was missing, some handmade Moroccan plates were also missing and my laptop broken!"
"They returned my items damaged, broken, and dirty."