ODEON Luxe Holloway Reviews Summary

Staff and Service

Pros:

• "Staff are the best they've been in years."
• "The staff were all so friendly and helpful"
• "Always super well welcomed. Screens rooms are clean and comfy at all time."
• "Amazing Staff, Superb Facilities… definitely my new weekly date is sorted with them!"
• "All the staff are incredibly helpful and friendly especially Kevin."
• "The only positive thing I can say is that the desk staff are lovely and friendly."
• "Staff were very polite and extremely helpful upon arrival."

Cons:

• "Confusion as to how to order food"
• "We then spoke to the manager Gamze after the screening who was quite rude and unhelpful."
• "Just very unhelpful for a so called manager"
• "The last time I visited there was an amazing odour of BO from some of the staff."
• "No staff ever come into the auditorium to check if all is ok just before or during the film."
• "When I complained to the customer experience manager Gamze she told me there was nothing she could do was very rude."
• "But when people were talking and using their phones the staff members were nowhere to be seen."

Facilities and Comfort

Pros:

• "Absolutely great cinema! It has obviously been recently renovated - every inch is shiny and clean."
• "Much improved since the refurb and upgrade to Luxe."
• "The seats are so comfortable, with amazing leg room and spacing."
• "The electric reclining seats are very comfortable and allow for a better viewing angle if sitting near the front rows"
• "All toilets are always available and there’s a lift if needed"
• "Super comfortable recliner seats with a lot of space and table for your drink and snacks, very friendly staff, love this cinema after they upgraded to Luxe!!!"
• "Seating is very comfortable and you're not too close to the person next to you."

Cons:

• "Thaetres and screen halls are in poor conditions, damp air, unpleasant smell, not enough air conditioning."
• "The only problem I had was it was so hot in room 6. Like someone put the heater on 30C."
• "Beautiful building totally ruined by insensitive VULGAR Odeon corporate identity design."
• "The lift only seemingly went up one floor, still leaving stairs for her to negotiate, which didn't seem very helpful at all?"
• "Two other kids kept playing with the controls of their seats, repeatedly made their seats go back and forth rapidly making a lot of noise."
• "The upstairs lounge area has so much potential but looks derelict."
• "If you sit at one of the front 4 rows, expect to look up for 2hrs like a starving baby bird feeding on worm."

Value and Experience

Pros:

• "Much cheaper cinema tickets than most other cinemas in london."
• "The sound was great and comfortable"
• "Bathrooms are clean"
• "The customer areas are clean, fresh and well maintained"
• "Since the refurbishment last year there has been a massive improvement. All seats are recliners, there is plenty of space between seats and rows. The building itself has need renovated and it looks stunning."
• "Would highly recommend getting Odeon Limitless."
• "If you go regularly, I would recommend the Limitless membership which is less monthly than some single price adult tickets."

Cons:

• "Seats were dirty - clearly old crumbs and food down the sides of the seats"
• "The cinema itself is Depressing but the people working there...from the manager to the staff, everybody is unfriendly and make customers feeling really uncomfortable."
• "The food costs though - ouch. Almost £10 for a regular popcorn + drink."
• "Food and drink is a rip off."
• "The venue has obviously once been grandiose and although it has been under renovation for quite some time now, the smell of pee that hits you shortly after you enter and which follows you around constantly, is more than hard to ignore."
• "The place smells like dirty toilets"
• "The staff doesn't even bother switching the lights off during the movie"