Haute Dolci The O2 Reviews Summary

Food Quality

Pros:

• "Every dish was made to perfection and the flavors were simply divine."
• "The food was excellent and it was cooked perfectly."
• "Impressed with the food, the smashed burger was fantastic, I had to purchase another."
• "The food is out of this world including the appetisers, burgers, mocktails and deserts."
• "Each and every single thing we had was delicious. Absolutely divine in every single way possible."
• "The food was amazing and fresh."
• "The food was very exquisite and it was like a flavour bomb."

Cons:

• "The food was OK nothing special and very little on the menu that was available."
• "The food was tasteless to say the least and whilst it was reasonably priced, I wouldn't say it was worth it."
• "Food items we had were pretty poor."
• "Ordered 4Chicken burgers and fries 2 of them was not cooked and still pink inside."
• "Burgers were just okay, would have been better warmer."
• "The English breakfast was nothing to ring home about and lacking in flavour."
• "Food could have been warmer. Disappointing."

Service

Pros:

• "Azan, our waiter, was very polite and helpful and gave good recommendations."
• "Customer service was absolutely fantastic, I was warmly greeted in by a lovely gentleman."
• "Fabulous service, especially from Ishaq and Mohammad Kaif!"
• "The staff's outstanding service and the delectable desert left me speechless."
• "Excellent service, very fast and super friendly!"
• "Nothing but incredible service at Haute Dolci."
• "The staff was friendly and attentive, making sure that my experience was perfect."

Cons:

• "Service can be a bit slow due to the large amount of customers."
• "The service was VERY slow, had to get their attention a few times."
• "We've had to ask for menus, then not given enough for the table, had to ask where our drinks were, waited a long time to order."
• "Service no good at all no dinner plates cleared no new cutlery given or side plates for sharing dessert."
• "Terrible service from one particular waiter - the rest were okay but also a bit clueless…"
• "The service is very slow. The staff took ages to bring the food, they did not offer us water at the beginning and when we asked for it they did not bring enough water or glasses for the table."
• "The waiters forgot about us and we had to ask them several times to take the order."

Ambience and Decor

Pros:

• "The prayer room was great! The aesthetics beautiful."
• "Very unique and classy atmosphere. Loved the decorations great place for gathering."
• "Such a contemporary looking family friendly restaurant with a prayer room!"
• "You'll be enchanted by its classy ambience and exquisite decor."
• "The overall atmosphere was elevated by the impeccable decor."
• "The place itself is very beautiful & luxury."
• "The interior of the restaurant is very eye catching and aesthetically pleasing."

Cons:

• "Also there’s no background music so definitely lacking in ambience."
• "While the interior is hyped on social media, the overall experience, including the service, doesn't fully match the expectations."
• "Nobody gives you attention or customer service."
• "The atmosphere is great with stunning interiors."
• "It presents itself as high-end but below the surface it is not."
• "The environment is great."
• "It's one person doing everything and others standing around."

Pricing

Pros:

• "The most of the food is reasonably priced and is well presented."
• "Surprisingly very reasonably priced."
• "Plus it’s all at an affordable price."
• "The price is not incredibly inflated like some other places."
• "Good choice of desserts and drinks which were delicious and reasonably priced."
• "The average price for the the food is about £10, and drinks are about £6."
• "Relatively low price and beautifully prepared and served food."

Cons:

• "It is very expensive for what it is, at about £25-30 per person for a small meal."
• "Ordered a milk cake and got charged around £10. Which is fine but considering the potion size is 2 bites that’s outrageous."
• "Prices are high, though, and you need to get up to pay the bill."
• "Very disappointing especially for the price they charge."
• "The cheesecakes are very expensive but in my opinion, worth it."
• "Service is very poor considering the prices."
• "Even though I still think it's definitely at least £3 overpriced, it's still a milkshake!"