Address: Derby intu shopping centre, 11 London Rd, Derby DE1 2NS, United Kingdom
Phone: +441332585088
Rating: 4.2
based on 326 reviews.
Service
Pros:
"Great and kind staff. Very very quick service within 5 minutes of asking my order I received my order."
"Our favourite is Karam, he is very enthusiastic and made our experience at Heavenly Dessert that much better :)"
"The service was excellent as soon as we walked in, the energy was immaculate whilst seating us and also serving us."
"Came here with a couple of friends at around 11pm - Waiter was really friendly and food came quite quickly."
"The service was lovely and the staff Karam and Akeela were so nice to me and made me feel so welcome and nothing was too much for them."
"Service was amazing, especially from Karam, Sebastian, saqib, and praveen! Food came really quickly and the food was delicious."
"I was in at lunchtime and the service I received from the lady on shift was outstanding, I could see that she was on her own and it seemed quiet busy, she was attentive and polite, service with a smile."
Cons:
"Food is great but service from a certain member of staff (Zara) is appalling."
"Took 10 minutes to come serve us, took 25 minutes to bring our desserts and they were all cold."
"Waited 25 minutes to have our order taken, still no one came over, so I had to find someone."
"EXTREMELY RUDE STAFF! Staff member rudely responded 'Because its a weekend, bye' and cut the call on us."
"Everything is heavenly. Just pick one. (September 2019) Update: August 2020 - the steep decline of quality is terrifying. Very bad service won't recommend ordering home delivery at all."
"Was at Heavenly’s Desert in Derby at 8:45 pm today with 3 people and my child and we’re left waiting until 21:45 with no deserts on our table."
"Absolutely shocking service, got told it would be a 25 minute wait and our stuff didn’t come for about an hour."
Food Quality
Pros:
"The desserts were really nice too. I recommend the milk cakes."
"Absolutely gorgeous desserts and love the well presented menu book."
"The desserts are amazing. We had the Lotus Biscoff American Waffle (with extra topping: Belgian Choc sauce + Ferrero Roche) and Tiramisu Torte."
"Perfectly cooked croffle with ideal balance of ingredients."
"Just like their name, their dessert was heavenly."
"The desserts themselves came out and were really morish."
"The desserts were heavenly, with a perfect balance of flavors and textures."
Cons:
"Milkshake was nasty no real taste watered down strawberry milkshake absolutely vile."
"Disgusting, I ordered a lotus biscoff crepe and it was horrible!"
"The waffles were overcooked and burnt."
"Ordered a tiramisu... tastes nothing like a tiramisu should."
"The bananas on the crepe were really hard as if they've previously been frozen."
"Ice cream was melted, it was more like a milkshake."
"Once the dessert came, it was really dry and the waffle tasted slightly tangy."
Atmosphere & Cleanliness
Pros:
"This was the first time I visited. The space is beautiful inside, however there's some dancing chairs in need of fixing."
"Clean space with ample room."
"It's an amazing place to sit and relax. They got waitress always with smile nice and polited."
"Good to visit on a sunny day, it reminds me of the European cafes."
"Has a lovely inside seating area and also heated lamps for those who want to smoke or vape with there cuppa and dessert."
"I was at Heavenly deserts today and it was quite an experience. The outdoor heaters are brill!"
"Amazing place to hang out with friends and enjoy a coffee or some desserts."
Cons:
"Most awkward atmosphere! I have brought my friends here for the first time and I'm embarrassed."
"Wow this place is actually vile!! So so dirty.. dirt all over the floor.. dirty wet mop smell!"
"Not very hygienic in there went into bathrooms they absolutely stink of you are and where they are not getting cleaned."
"Air conditioning broken, no staff, dirty tables, even dirtier toilets."
"The place needs some serious help otherwise it's gonna go just like the others."
"Shame that this place has turned into just another overpriced generic dessert bar with no customer service and lack of inspiration."
"Very poor hygiene. Visited 10/03/2020. Man sneezed twice, wiped his nose with the palm of his hand and did NOT wash his hands once."
Value
Pros:
"The menu range here is very good."
"I usually get the fudge cake because it always comes to me lovely and hot with the perfect side of either ice cream or custard, I’ve never been disappointed."
"Like I said the food is nice, a little over priced for some items but nice nonetheless."
"Delicious food for good price."
"The food was amazing as always, I can’t get over how something so simple is so unbelievably good."
"Delicious desserts, extensive menu of both the desserts and drinks."
"The desserts and drinks are always in their own class. They're always reliable - a staple for those of us with a sweet tooth."
Cons:
"For what i got it’s pretty expensive and they have two waffle makers surely you can afford more."
"A bit on the expensive side."
"Over priced for a pancake which I could make better at home and the service is poor."
"The food was nice, we had a waffle and a cookie dough dish between us. It was okay, but honestly it seems overrated for what it is."
"The perfect dream was a block of chocolate with stale strawberries, waffles were very undercooked and tasted like goop, cheesecake tasted like milk powder."
"My x4 waffles were all soggy and cut up into pieces. This was not a cheap dessert I had ordered. The milkshake was awful."
"The waffle came dry and the worst of all they put my Coke in a milkshake container the fizz was all gone and it was so warm that you couldn't even drink it."