Address: 71 Whitechapel High St, London, E1 7PL, United Kingdom
Phone: +442076554847
Rating: 4.4
based on 203 reviews.
Customer Service
Pros:
"Amazing Turkish cafe with lovely customer service, and must-eat baklavas."
"Excellent service from the staff with easy menu showing pictures of each dessert."
"Service- very calm atmosphere and chilled vibe (including the staff and music). Really could relax."
"Great service and help with our choice."
"Excellent customer service and good quality."
"Service was really good and food was based on authentic flavours."
"The staff are super helpful and friendly."
Cons:
"When my wife went over, another representative very rudely told her to place her order quickly."
"Yesterday I entered this Turkish pastry shop. The staff was rude."
"They should also teach their staff the etiquette of customer service."
"But suddenly the tall lady with nice dress-up came shouting at us like hi what happen can u just stay in a que."
"The place looks fine, the lady on the register is rude."
"There is this third class waiter who doesnt know any manners or etiquette at all."
"Staff that served us were not knowledgable on the desserts on display."
Food Quality
Pros:
"I've just eaten the best cake EVER!"
"Their Black Forest cake super."
"The chocolate syrup wasn't too sweet and taste really good combined with the creamy, soft, delicate cheesecake."
"Managed to buy the final piece of Cold Baklava and some Chocolate Truffles. Both items were absolutely sensational."
"All of the desserts we tried were delicious especially the milk cake."
"The milk cake I tried was absolutely delicious, and had a generous portion size."
"Some of the best baklava I have ever tasted 👌 It was fresh, sweet and had perfect texture!"
Cons:
"Expensive for what it is though."
"However, it is very pricey for what you actually get."
"We couldn't wait for the que and walked out and noticed through the windows that there were ants besides the baklava trays. Poor hygiene !"
"The Turkish coffee was terrible, nothing like the Mehmet Efendi coffee in Turkey. It was watery and without taste."
"The baklava was rock solid we couldn't chew it."
"Turkish Delights was tasteless horrible taste."
"The cakes are dry and no texture."
Price
Pros:
"The menu provided excellent value for the quality of the dishes."
"A little pricey but worth it."
"On the pricier side for the area but as expected for the quality."
"While the prices are on the higher side, the portions and tastes are incredibly satisfying, making every penny spent feel worthwhile."
"Prices seemed a little pricey personally, but it was definitely worth it."
"Prices are a bit high but very worth the price."
"This has to be the BEST raspberry cake I have ever tasted (maybe even the best cake ever)."
Cons:
"I realised that almost everything they’re selling in there is from Antepzade in Green Lane, and they are charging double."
"This was disappointing as finding a parking space was a nightmare and we were looking forward to sitting down!"
"I still feel it’s a tad overpriced for the size."
"Don't be fooled by the smile you will be paying 7.95 for a milk cake ridiculous."
"Desserts are massive and decent but also pricey at nearly 10 quid each."
"Very over priced, considering that for Whitechapel an average price for a dessert in a restaurant is 6/8£ here I spent 13.16 for 4 pieces of baklava take away."
"For £8 per piece, I expect something more refined and delicate."
Ambience
Pros:
"The atmosphere was excellent, all clean and buzzing of people having conversations."
"Very nice oriental decoration."
"A lovely place to have a dessert and a hot drink with great service and a lovely ambience."
"Decor is amazing a real nice bakery with many Turkish delights."
"Very Authentic Turkish desserts place. The decor and music makes you feel like you're in Turkey."
"The decor is the restaurant is beautiful and it is very well lit."
"A beautiful place with a great decor and atmosphere, really feels like you have stumbled into an authentic Turkish dessert place in Istanbul!"
Cons:
"Good set-up but tight seating."
"Nice little spot with loads of options. Wasn't too keen on the dine in experience as very crowded and felt like we were being rushed."
"There were no seats available for a dine-in experience so I told him that we would take away due to their limited seating."
"Restaurant is very tiny and crowded, you will literally be on the same table as other diners with a tiny gap."
"The seating arrangement does feel a bit cramped."
"This is a place that completely lacks a welcoming atmosphere."
"Ultimately, the charm of the place lies in its aesthetics rather than the culinary experience."
Accessibility
Pros:
"Staff were friendly as soon as I walked in."
"The waitress who stands at the door provided exceptional service she made everything so much easier as my husband does not speak English."
"The staff is lovely and helpful. I visited the place with my toddler yesterday. I have been served by Asya and she was extremely helpful as other members of staff."
"The waitress who stands at the door provided exceptional service she made everything so much easier as my husband does not speak English and she was explaining everything in Spanish."
"They welcomed me with open arms and bright smiles, making the wait in the queue almost a part of the experience."
"We were warmly greeted by a lady, who I assume was the on duty manager."
"Received a very warmth welcome and had such a good time in the shop in Aldgate East!"
Cons:
"Note that there are 3 big steps at entrance so not good for wheelchair users or people with prams. They should have removable ramp option."
"Note that there are 3 big steps at entrance so not good for wheelchair users or people with prams."
"We both are fluent in English but the Customer Service representative was of Turkish origin and was struggling."
"Get the right person to box your sweets. My guy did not know what he was doing."
"However I didn’t appreciate they sly sale tactics, I ordered baklava with ice cream and was not informed that it would be an additional £2.50 for the ice cream."
"On arrival we noticed that the menu says that on busy weekends, guests are expected to consume their drinks and food within 45 minutes."
"45 minutes for a tea and dessert in a coffee house is very short."