Address: White City Westfield, Ariel Way, London W12 7FU, United Kingdom
Phone: +442082226400
Rating: 4.2
based on 246 reviews.
Customer Service
Pros:
"John Lewis should employ more people like Brandon, which brings me faith to shop in John Lewis store again."
"Excellent service. I requested to put an item on hold via the website and they got back to me within an hour."
"Really friendly service and prompt with the greetings and acknowledge customers."
"Customer services were brilliant over the phone when contacted about my laptop issues which was still under guarantee."
"Extraordinary customer service by the staffs today, Brandon and Atif and of course a lovely manager with a great smile and energy."
"Ayyoub, a young man, provided excellent assistance, making my shopping experience enjoyable."
"The John Lewis Partner also processed my refunds efficiently."
Cons:
"I will never purchase from John Lewis again."
"So very disappointed with the customer service i have received at this branch for a Chromebook repair."
"Very disappointing visit to John Lewis at Westfield, not buying shoes or clothing from them again."
"However the attitude of the staff was beyond anything else I ever experienced."
"Assistant not helpful, saying sorry and walks off without checking if I'd like to look at other options or when it may be back in stock."
"Feeling very frustrated and disappointed as I have seen good reviews of the machines but now I feel reluctant to spend £2000 on something where the sales team can’t be bothered to be polite or attentive."
"I'm an expectant mother and I went to your store to ask for a demo on a baby carrier to be told I'm 'wasting everyone's time' to come back once the baby is born because 'you can pay for it but the baby chooses it'."
Product Quality and Selection
Pros:
"This is my favourite store and my first port of call for kitchen appliances."
"Large new department store in extended Westfield complex over 3 floors. Staff in all areas polite and enquire if help needed without being too pushy."
"Probably the best place to buy kitchen appliances."
"A good single stop shop to buy household goods."
"This John Lewis is smaller than Oxford Street branch but the selection of products and customer service is still very good!"
"A large and lovely John Lewis store. It has all the departments and all with a great selection of products."
"John Lewis is a quality store."
Cons:
"Such a shame that John Lewis is a shadow of its former self. We bought new kitchen equipment recently and paid extra for John Lewis to install."
"It is always difficult to find a member of staff for information of the products."
"Most staff here aren’t interested in selling, and always feels like they are doing you a favour."
"I have to admit, this is probably one of the worst John Lewis’s in London. The service is poor standard."
"Disappointing doesn't begin to describe John Lewis online delivery service."
"I bought a jumper from Hush in this store, that I washed according to the instructions (30° Delicates) but it shrank significantly and I cannot wear anymore."
"Never buy any Electrical things as you can never return it."
In-Store Experience
Pros:
"Last week I used the in-store watch and jewellery repair service and it was excellent."
"Wow! What a brilliant store! I love John Lewis and this is a wonderful branch."
"Have come here numerous times - previously for some tea and carrot cake (which was delicious) but came here this morning for English Breakfast."
"Christmas Department is amazing. Marvellous display this year in themed settings!"
"I must say I was very pleased to see the Quality Street pick and mix was still up and running on Christmas Eve Eve."
"Lovely place to shop. Pleasant atmosphere specially Christmas times."
"Very big and spacious department store, if you want something then there is a good chance they will sell it."
Cons:
"Went to John Lewis in Westfield White City for pushchairs and prams...spent a whole hour on our own looking at prams and figuring them out ourselves whilst the staff in the baby section were just either standing around the office giggling and chatting away."
"There was a bit of a wait for the food to arrive but I was busy reading the news."
"Had breakfast in their 'Place to Eat' restaurant at Westfield. The one egg was rubbery, the one sausage cold."
"The tea was a bit on the cold side."
"The cakes were not so tasty and also the drinks- just average."
"Easily the worse place to eat always out of chips or mash potatoes for example but still have pies and charge full price for the meal."
"However, the parking is a nightmare and queues out are horrible."
Staff and Customer Service
Pros:
"David at the Westfield branch was very kind and friendly towards me and helped me out brilliantly with my tin selection."
"Tamare, the employee at the prams section explained us in full detail the different products."
"Incredibly helpful staff at the men's shoe section."
"Oslam in the furniture department (beds and mattresses) was extremely helpful in assisting us today."
"An extremely helpful person in perfumery accompanied me to the candle department to find a 'church incense' smell alike one."
"Perfect service today from Chris R in White City with my LG purchase."
"I've been shopping for my new flat for about three weeks. Each time I've been to John Lewis White City store, I receive massive help from wonderful Kewin."
Cons:
"As others have said, there is a serious lack of customer care from the staff in this branch."
"John Lewis's customer service standards appear to have significantly declined recently, which is disheartening."
"Poor service at the Jo Malone counter, the older lady barely acknowledged us."
"The staff at The Place to Eat don’t seem to be experienced to serve customers."
"Biggest let down was a store manager incredibly loudly briefing staff."
"Appalling customer service. The first time I have had such bad service in John Lewis."
"Most appalling customer service ever at Shepherds Bush White City."