Giraffe, Grand Central Reviews Summary

Food Quality

Pros:

• "The burgers are outstanding and very filling."
• "Food was nice enough and kids meals were good value."
• "Eaten from here before food was amazing decided to pop in this morning and have a chicken sandwich and can’t lie I should’ve went McDonald’s chicken breading was disastrous chicken tasted days old and dry."
• "The food itself was gorgeous I definitely ate too much but I’d absolutely do it again!"
• "The wings were delicious."
• "Food is great and tasty."
• "The food was really good and the staff engaged with my son who's 2 years old."

Cons:

• "The food was not worth the 11£, the service was for sure not worth any tip."
• "Some of my food was cold, the steaming basket my gyoza was served in was broken."
• "The katsu curry main was fine but my rump steak was a let down."
• "Food was okay, barely warm. Bowls were dirty."
• "Food was bland overpriced and the portions were too small."
• "The halloumi fries were way too salty and the bread of the burger was very artificial."
• "The last twice I have found the dishes boring and lacking any real taste."

Service

Pros:

• "Our waitress Shaila was so warm and welcoming! Her personality was amazing and she made our experience to be honest!!"
• "Thank you so much Shaila your service was amazing very good and on time and so friendly 😊 will be coming back again such a sweet person had such a good day."
• "Yesterday we were served by Sabina her customer service is one of the best I have every seen. She is very friendly, bubbly, attentive and really doesn’t miss a beat."
• "We received great service, Rachelle was very nice and welcoming."
• "The service though was very good and fast, very friendly waiter."
• "Slawelc was a lovely waitor, he made sure we were happy with our food and the service was incredible."
• "The service was fantastic, and the atmosphere was busy and bustling (in a good way)."

Cons:

• "When we went to the entrance there was no one to greet us, when seated I noticed the staff grouped together a lot chatting."
• "I don't know what the staff had been told in terms of 'pushing customers through' however I expect the waiting staff to wait until everyone on the table has finished their meal before clearing away the plates."
• "Extremely rude staff."
• "The staff were miserable and rude. They spoke to us very disrespectful."
• "The waiting staff leave you hanging for ages and don't check back with you once you are eating your meal if you need anything else."
• "Emma was rude on the door, food took unacceptably long to arrive and plates were never collected from the table once finished."
• "A lady who claimed to be the manager named 'Kate' barely took 5 seconds to explain why she wouldn't seat us."

Value for Money

Pros:

• "Good value for money."
• "Definitely recommend if you are looking for a tasty and affordable meal at the station!"
• "Prices not too high."
• "The 2 for 1 deal on tastecard made the meal so cheap."
• "Good burgers that are great value on a Tuesday."
• "Although service very good and I believe very good value for money with the drink included in the price."
• "Both meals were top tier and the staff were excellent."

Cons:

• "The breakfast itself was nothing special and not worth £11."
• "But £6.25 is expensive for a slice of cake."
• "Food is alright, but for the price, the portions are indeed quite small."
• "The bill came to £39.50... for two tiny meals, two tiny drinks and the calamari starter."
• "And our meal was expensive: 3 burgers, 2 cokes and one flatbread side: £58!"
• "Optional gratuity automatically added to a grossly overpriced food just made the whole experience worse!"
• "One skewer isn't enough."

Atmosphere & Location

Pros:

• "In the bustling atmosphere of grand central it's surprisingly calm with a good overall atmosphere."
• "A very convenient location situated in Grand Central."
• "Resturant is very clean and cozy you almost forget your in Grand Central."
• "Love the bustle of Grand Central and the location is perfect for further shopping."
• "Cosy and elegant atmosphere."
• "Great place and freshly cooked super tasty food."
• "Great food. Would recommend. Only downfall Is they put an optional tip charge of 10 percent on bill."

Cons:

• "The restaurant it's more of an island thing in the middle of the mall so not warm at cozy at all."
• "This site is not child friendly."
• "The surroundings are a bit cafe-like, but in fairness the price of the food I guess reflected this anyway."
• "I did not like that it was an open restaurant in the mall but was otherwise okay."
• "It was very cold there."
• "The prices are quite high for the quality of the food."
• "Underwhelming experience. Wasn't particularly busy but waited a long time for Food to arrive."