Fenous Reviews Summary

Food Quality

Pros:

• "All of the meats are perfectly cooked and taste amazing."
• "The chicken fantastic was delicious and the chocolate brownie was decadent!"
• "The lamb main and mixed grill was excellent, good portion sizes and decent prices."
• "The lamb was so tender and fell off the bone."
• "It was a perfect amount of food and well flavoured."
• "High-quality food that's worth the cost."
• "The food was mouthwatering all nice and hot."

Cons:

• "To my absolute dismay, it was more or less the same portion size as the small platter! Only difference being two (average) Peri chicken, and most annoyingly they only 3 lamb chops as opposed to four."
• "The lamb chops were a little dry and burn."
• "The platter didn’t include lamb chops or ribs which was slightly disappointing."
• "The meat was overcooked and hard that you could not eat."
• "However, the lamb chops weren't cooked properly."
• "Food- wasn’t impressed. Dry meats, somewhat over cooked with no flavour at all."
• "The chicken steak was dry the mixed grill was fairly bland and dry."

Service

Pros:

• "Service was a little slow but the food was spot on."
• "The manager was really kind and down to earth."
• "Staff were really attentive."
• "Our waiter Nafees was very friendly and attentive."
• "We were served by Zawar who had exemplary customer service."
• "Staff were so friendly and helpful, they kept checking on us if we needed anything."
• "Service from waiter (Abdul Rahim) was absolutely excellent."

Cons:

• "And instead of offering something as a token of goodwill, they offered absolutely nothing! Just an empty sorry."
• "Totally ruins a good dining out experience what ashame."
• "Upon arrival we had to wait 45 mins to be seated. The waiting area was not organised."
• "Was shocked by the rude demeanour of whoever was manager this day (an older arab or somali man)."
• "Terrible customer service, no sense of professionalism no sense of customer satisfaction."
• "The manager was extremely rude and very inconsiderate."
• "The customer service is absolutely appalling."

Ambiance and Decor

Pros:

• "Nice decor with great food as well."
• "Decor is really nice indeed. Very 'instagram' worthy."
• "Lovely restaurant, ambiance, decor."
• "It is really clean inside, feels nice and spacious too."
• "Whilst the decor and look of the restaurant is very nice."
• "The decor and ambience is beautiful and relaxing!"
• "Lovely cosy and warmth an calming atmosphere... loved the lighting an lantern soooo pretty..."

Cons:

• "Strange and confusing seating layout with lots of wasted space."
• "Shame I could not book a reservation on Saturdays."
• "The furniture is inappropriate for the decor; mismatched."
• "When we were finally seated, we were sat in a booth where the seats were too low for the table and I felt like a child in a highchair."
• "Personally would not go again due to music and lack of family seating."
• "The atmosphere was more suited to a night club."
• "Very loud background music which made it virtually impossible to have a conversation."

Value

Pros:

• "Good portion sizes and decent prices."
• "Food was delicious, priced reasonably and very generous portions."
• "The food is spot on! We usually get the family platters and it always is an enjoyable meal."
• "The food itself wasn't too expensive."
• "Price was reasonable and will definitely visit again."
• "The prices are also great."
• "Prices were appropriate for the meal sizes."

Cons:

• "The portions to price ratio is way off!! Too expensive for what you get."
• "In the end the bill was very high, not very satisfied."
• "Their drinks are far too thick with pieces in their and they have thin straws making it difficult to drink. A waste of £5."
• "One point to note, their prices on website are not accurate. Each item will be a £1 or more."
• "Been coming to their previous restaurant for many years... Ever since they have moved to Coventry Rd, they have gone downhill, sadly its not the same place anymore."
• "We ordered a mixed grill for 3 to 4 people. In reality, it was a lot smaller than expected, probably suitable for 2 to 3 people."
• "We asked for kanafah at the end and was told they didn’t have the ingredients!"