Costco Croydon Reviews Summary

Customer Service

Pros:

• "Good customer service from the young man working at the entrance, he's always friendly and welcoming."
• "The checkout staff are brilliant, please pay them a bonus - could not be more helpful, and always cheerful."
• "The staff are friendly and very helpful."
• "Staff at the check out and customer service desk was helpful."
• "Staff super friendly at the door."
• "Staff are extremely friendly and they dont run away when they see you."
• "Staff are courteous and helpful."

Cons:

• "Terrible store, rude staff."
• "The person was so rude, really nasty, and intimidating."
• "Mahboub in returns area has a serious attitude problem."
• "Employee by the name of ADEOLU (Croydon branch) gets a zero for customer service especially in his manner of approach."
• "The assistant was rude to only let 3 people in even when the store was not busy at all which is quite appalling service."
• "The security guard letting people in at the main entrance was a bit rude."
• "Deby is so rude serving me this afternoon. She is not nice and very poor in customer service."

Membership and Access

Pros:

• "I love Costco. My membership is applied from my country, and it works internationally."
• "Another (innovative?) effort they have, is that you can renew your membership when at checkout, saves a tremendous amount of hassle!"
• "Worth getting a membership when buying in bulk. You save a lot and things last longer, meaning you don't have to grocery shop as much."
• "Business membership allows early & easy shopping."
• "You can get the executive card or individual card which doesn't cost an arm and a leg. Good savings."
• "Their membership is totally worth it; I'm never buying from supermarkets again."
• "I believe the membership fee is well worth it."

Cons:

• "What's the point of making us queue for 40 minutes when they are not enforcing wearing of masks in store?"
• "1 hour of bus and walk under the rain, with bags, ready to shop for a birthday party... and could not enter because no membership card and no ID with me to do one."
• "Membership card is required to enter, membership is charged annually."
• "Entry by membership card only or with a member."
• "Signing up to a membership with the right proofs was a bit of a pain."
• "Refused entry to a legally blind individual with a Guide Dog in October 2022. No apology."
• "Very disappointed and devastated with this store... We couldn't manage to get in because we need a membership card."

Store Experience

Pros:

• "The store very clean and tidy and well stocked."
• "Excellent place to shop love the atmosphere kids love shopping there too and food is great and sample foods r always available and yummy to try out before u buy too."
• "All the veggies are fresh & very high quality."
• "Great range of products not too busy able browse through slots of variety of products from iPhones to various types of cheeses."
• "It has good quality food and other household products at reasonable prices."
• "In these social distancing times I found the store and staff very helpful."
• "The store is so tidy and clean."

Cons:

• "People jumping queue. When you tell staff they are not bothered."
• "Though there are a great many bargains here it's so packed on the weekend that you can barely find a car park space."
• "The busy periods change all the time, can never seem to guess when it’ll be quiet as the car park is usually always busy."
• "Very very busy and can be a nightmare to park at busy times."
• "For some reason I also often find items which are past their due date."
• "This branch is sub par. whether its the long queues, unavailable stock, the out of date products, messy aisles."
• "The store was dirty, unorganised and chaotic."