LONDON CAR ALARM CO Reviews Summary

Professionalism

Pros:

• "Highly recommended Otto, very professional was on time in fact early, so knowledgeable a genuine nice man."
• "A very professional company, the alarm was value for money."
• "Otto was extremely professional and knowledgeable, and was able to fix the immobiliser so quickly!"
• "His punctuality, workmanship, professionalism and knowledge of his trade was simply the best."
• "Otto was honest and professional and explained very clearly what he was going to do and how to use the alarm correctly."
• "Otto is trustworthy, professional and polite."
• "Very professional work and extremely helpful."

Cons:

• "Seems like a nasty piece of work, refusing to give me the name of his company."
• "Disgusting individual. AVOID!"
• "Very intimidating people! Told me a price and then failed to agree on that price."
• "Had a bit of a heart attack when I was told the price as I was expecting something else."
• "I told him the system I wanted and at the end he charged me £100 more than quoted."
• "What an extortionate price for a repeat customer!"
• "The quotation given £195 call out charge again? plus £65 for the wiring was more than the price I paid for my new Nextbase 622GW!"

Knowledge and Expertise

Pros:

• "His technical experience is untouchable as he knows issues on older cars which some garage dealers have lost."
• "I RECOMMEND EVERYONE TO USE MR OTTO OF LONDON CAR ALARM CO AS HE IS EXTREMELY VERY KNOWLEDGEABLE COMPETENT SKILLED."
• "I found him very genuine, honest and extremely knowledgeable."
• "Perfect service from Otto and very knowledgeable."
• "He certainly does know his onions when it comes to car security."
• "What an incredibly knowledgeable & thoroughly helpful chap."
• "He was very patient, friendly and extremely knowledgeable."

Cons:

• "I did run into some problems the first week where the alarm was setting off randomly!"
• "I thought it might be the sensitivity setting but the siren and flashes were BMW factory settings, so highly unlikely."
• "I tolerated the annoyance for a couple of weeks but in the end, I had to have the faulty alarm fixed."

Customer Service

Pros:

• "Comprehensive automotive security and a level of service and pricing that is impossible to beat."
• "He gave me all the options available with all the pros and cons."
• "Great service, highly recommend this company."
• "Excellent customer service and delivery, really went the extra mile to make sure I got the new fob I needed and ASAP."
• "The customer service and expertise I received on the phone was undoubtedly the best!"
• "Such a generous man, amazing service! Highest recommendations!"
• "Very happy with the system I had fitted and satisfied that I got good value from a professional company."

Cons:

• "When I queried it he told me the £100 was for some special fobs. I later found out that they are standard for that alarm."
• "The whole service was first class from start to finish and he even went out of his way to do something extra that I was concerned about at no added cost."
• "Booked them for a specific job. Turned out it was unnecessary, so wasn't carried out."