Currys Reviews Summary

Customer Service

Pros:

• "The customer service from Nicholas was above and beyond."
• "The assistant that dealt with me was a lovely young lady called Charliegh, so polite and helpful, dealt with everything I needed so efficiently, went above and beyond to make sure I was happy with my purchase and I was because of the customer service I was given."
• "Store manager was great. Very good customer service."
• "We got to curry’s 10 minutes before shutting expecting no help, but we actually received amazing advice from Terry, he really helped us and made sure we got all the information we needed! Really great help, thank you!"
• "The young lady at the checkout was very nice, always smiling and willing to help."
• "Theresa in the appliances section was very helpful, knowledgeable and customer focused."
• "Very happy with the team and thank you Stephen for your extra support."

Cons:

• "I have had a bad experience today I came to the store to pay a bill and buy some printer ink."
• "Unbelievably bad customer service."
• "Will never use this store again poor customer service. After waiting over half an hour to be served, when it was my turn the worker with a durag on his head went off an served another customer."
• "Please avoid this store...their customer service team also not helpful...i will escalate the matter further and also for this particular store...Please Avoid this store for your own good...."
• "Awful customer service, rude little lady will not serve customers even when she's available to do so."
• "Really bad customer service don't come here."
• "Absolutely unacceptable customer service, ordered a TV 2 months ago was told I would receive a delivery confirmation email which never happened."

Staff Knowledge & Helpfulness

Pros:

• "Sadik, who helped me choose a TV bracket was so helpful and professional explaining all the benefits of each type of bracket."
• "The two delivery drivers Darren and Benji were fantastic!"
• "Met a guy named Tim. He helped my other half find the right laptop for his work... was friendly, understanding and price matched a pair of headphones for myself."
• "Andre in the Technical team was very helpful and did everything he could to resolve my issue."
• "Ronnie has the best customer service, I was looking for earphones he gave me the best recommendations and he has knowledge about the product. He was very patient and friendly."
• "The young lady at the service counter was extremely knowledgeable about the webcam I purchased and she went beyond the call of duty to check the camera on my laptop."
• "The help and advice I received from Abdul, the sales agent who took my latest order, was second to none."

Cons:

• "Once you get help from the staff they have little knowledge of the product."
• "Loads of staff looking at you and avoiding you because they are trying to sell high end products and not cheap ones."
• "The worst experience ever. Looking for someone in the store to help me and finally when I find someone he was talking to another person."
• "Again, a bit worrying that the staff don't have any idea what the stock is."
• "Staff don't care about customers and I had the feeling they avoided me."
• "Couldn't care less attitude."
• "The Sony TV rep is only interested in selling Sony merchandise."

Store Layout & Accessibility

Pros:

• "Everything you would expect when entering a Currys, it's a pretty big store which also contains a second floor where the vacuums, fans, fridges and washing machines are."
• "Easy to navigate, free and plenty of free parking."
• "The store is nicely set out with lots of nice products on display."
• "Big big store, I was able to get what I wanted."
• "Clean store and free parking available."
• "This store is a one stop shop for all your technology needs and small home gadgets and appliances to large ones."
• "A thorough store with lots of choices and selection of products."

Cons:

• "Confusing pricing as products not in same place as label."
• "Poor selection of higher-end products in store."
• "It took me a good 5 mins to get a staff’s attention and when I did, I made it clear that I was going to actually buy a laptop."
• "Real shortage with staff. Didn't find what I was looking for."
• "Pointless having a store when it's cheaper online from the same seller."
• "Everything in between is pretty limited(in store anyways) and honestly got a better shot looking on amazon for diversity."
• "Also picked a 2m hdmi cable which said £2 on the rail but scanned for £10 on tills."