Morrisons Reviews Summary

Staff and Service

Pros:

• "Staff are great and they really police the social distancing rules at the same time giving you freedom to shop."
• "Seemed to be lots of staff about on the shop floor as well as on the checkouts."
• "Staff friendly and helpful."
• "Their staff are friendly and always willing to help you and their stock is always fresh."
• "The Staff are friendly and helpful always."
• "The staff are really friendly especially Caribbean lady who works here."
• "They were very, very helpful in tracking it down for me."

Cons:

• "The staff were defensive about their inefficient service."
• "Absolutely terrible customer service with RUDE staff!"
• "Unfortunately I have to say that most of the staff are rude."
• "Staff are not wearing PPE or social distancing from us correctly and the queuing situation is a mess."
• "Staff are incompetent; they seem not to know what they are doing."
• "Store manager Mandy was rude and instead of apologising for nobody being at the hot food counter for over 10 minutes she just gave me excuse after excuse after excuse after excuse disgusting Customer service."
• "Additionally, some staff can be very rude here."

Layout and Accessibility

Pros:

• "The cafe looks great since the refit."
• "Parking is also free although it can be difficult to find the entrance to this as it is not well signposted."
• "Ample parking."
• "Clean and tidy store, plenty of parking, large cafe, public toilets, cash point."
• "Nice spacious supermarket. Free parking, money withdrawal facilities, good fishmonger, restaurant, butcher, bakery and checkout tills always well manned."
• "Really good layout of the shop. Spacious so you don't have to bump into people."
• "Good structure well laid out."

Cons:

• "On the whole it's like any other supermarket but due to some refurbishment space is reduced causing some shortages or items to be unavailable."
• "I dont like the new layout, isles are confusing, less product choice, a bit mish mashed and lots of fruit and vegetables are now packaged."
• "It was confusing when trying to queue to pay for items and there was no signage."
• "Although it does well in some areas such as fruit and veg (which is instantly there when you walk through the door) it is confusingly laid out compared to other supermarkets."
• "Store has changed since I last visited and find it somewhat disappointing that they do not stock the same level of items as my local store in Manchester."
• "Its so big yet doesn't offer much variety of toys and clothing."
• "Terrible layout, check out girl no please or thank you in fact didn't say a word."

Product Quality and Selection

Pros:

• "Morison provide the best breakfast in the country."
• "Morrisons has great fresh produce and specialist counters."
• "There's a good bakery, nice scones, single sliced cakes selection."
• "Great supermarket. Has cash machines, Toilets for disabled and changing rooms for babies too, sells clothes for children which are good quality for low prices, fresh fruit and veg and good food altogether."
• "Superb cafe, with a good menu, and very reasonable prices."
• "Great options, wide varieties. Absolutely love their bakery."
• "Huge selection of world foods on offer here."

Cons:

• "Prices are high, the crusty rolls are soft 10:30 on a Saturday morning no large baguettes."
• "The food however is shockingly poor in the cafe."
• "Out of date items on shelves, meat counter including fish and butchery bare and when stocked meat looks off for instances steak looking dry around the edges, brown underside, and dull from having sat there for a prolonged time."
• "Big store but food selection is limited especially on the ready made section."
• "Sausage for the kids was so salty they didn't eat them and the peas were cooked to within an inch of their lives."
• "The full English breakfast was overly oily, of a poor quality and tastes really bad."
• "Don't eat chicken burger 🍔, very dry, tasteless."