McDonald's Reviews Summary

Service Speed

Pros:

• "Went with a friend to order her lunch, service was super fast."
• "Good experience. The new self-order system and table service makes for a nicer experience in my opinion and the food tastes good."
• "McDonald's has significantly improved their product in the past years with digital ordering and table service."
• "Food served in reasonable time, visited the restaurant with three kids and two adults for breakfast on Sunday morning."
• "Very efficient 'click and serve' - got our meal in 6 minutes, while the drive-in queue was still slowly building up."

Cons:

• "It's so slow, I could sit down for a 3 course meal, order and eat quicker than you get served by these guys!"
• "I waited so long for someone to take my order."
• "Terrible. I can't believe a place that is supposed to be fast food never ever seems to be fast."
• "Service was very slow inside the restaurant."
• "Long queue for drive-thru."
• "Worst McDonalds ever visited anywhere in the world, incredibly slow service."
• "Extremely slow service. I normally go McDonald's when I'm in a rush and want some food. But I regret coming here today."

Order Accuracy

Pros:

• "So we spoke with one member of the staff which was very polite and professional replace the item with our ordered item."

Cons:

• "I've been here many times as it's my local McDonald's... Drive through: food is okay, missing something 6 times out of 10."
• "Discovered that they got my drive-thru order completely wrong."
• "Every single time I order, there’s always at least 1 item missing!"
• "Our order was wrong 3 times, chips were cold, wrong drinks."
• "Forgot part of my order."
• "Used the drive through... to find the 'special order - no gherkins burger' was missing."
• "I bought some burgers + cheese bites but once at home I realize that the cheese bites were not there."

Cleanliness

Pros:

• "The place is clean, service quick and food is freshly prepared."
• "Nice and clean, was surprisingly quiet for a Saturday afternoon."
• "Always clean and well presented."

Cons:

• "The building is always disgusting: food and wrappers covering the ground, tables unclean."
• "The toilet is dirty and stinks. Taps are blocked."
• "06:40 the place is filthy, floor not washed just swept, dining tables dirty, one even had a piece of dried onion on it."
• "Filthy tables, did not see anyone cleaning or wiping seating area in the 40 minutes we were there!"
• "Tables not cleared, food all over the floor, overflowing rubbish area."
• "Restaurant filthy, toilets worse."
• "However why is it that every mcd's toilets is very disguising, don't get me wrong I know the staff try there best to make sure the toilets are kept up to standards but other alternative need to be put into place."

Staff Behavior

Pros:

• "Visited with my daughter in her wheelchair. Very helpful member of the staff showed us how to browse the menu and order."
• "Burger King was fantastic, and their staff were great!"

Cons:

• "Staff were rude, didn't wear gloves when preparing food."
• "The man who took our order wasn't even listening."
• "The staff have to beg for a tea break. They are ridiculed when they ask and made to feel bad for asking."
• "The crew give attitude all the time and when you tell them to hurry up (after 15min waiting) they get offended and act like children."
• "Staff taking their sweet time in the restaurant."
• "The staff serving are absolutely useless. Every time I order food there there's always something missing in the bag and have to go back."
• "Terrible experience. Staff don't seem happy at all to work there."

Facilities

Pros:

• "It's been completely done up, New tables, computer ordering menu, aircharge points everywhere."
• "A pretty good McDonald's which offers in-restaurant phone charging points for both contactless charging and corded charging."
• "This one has phone charge facilities and the digital ordering makes it easy to tailor your meal."

Cons:

• "Nothing we wanted was available ordered what was then to be told after waiting in the drive thru queue for 20mins that the ordered items were no longer available."
• "Drive through was out of order went inside to order food the order screens were also out of order went to counter where there were a few people waiting to order and we're being ignored by staff."
• "The worst customer services ever."
• "If you are thinking of going here dont bother. Its a place where the managers have a bad attitude."
• "The managers on duty seem senseless and slow."
• "The worst McDonalds in Enfield! The staff have TERRIBLE customer service this could be due to the incompetent managers that work at this branch."
• "The Managers were unsympathetic and very rude towards the facts of the error and the hassle they caused me."