Pearsons Enfield Reviews Summary

Customer Service

Pros:

• "Staff were really helpful taking my food to my table as I had a big buggy with me."
• "Helpful and smiley cashiers in the homeware department."
• "Andy at the Laura Mercier counter was absolutely amazing!"
• "Thank you so much to the lady at the Laura Mercier counter, her name was Farrah. She was pleasant and extremely helpful."
• "The staff were so clear with their communication with me as a Deaf customer last Saturday in the Children's Department, definitely a first-class customer service."
• "The staff are friendly and will go out of their way to help and answer questions about items they sell."
• "All the staff in Pearsons were extremely helpful and friendly."

Cons:

• "Our visit was slightly spoiled by an over eager, and what appeared to be, a covert security staff member."
• "The woman who works at the Laura Mercier counter need extra training in basic customer service."
• "It was such a shame to watch a older black female worker in the first floor of the store being verbally rude to a young black."
• "No communication between staff with my order sitting in order book over a week because staff change daily and don't follow up."
• "Two female staff happily gossiping about whatever. Least interested in my enquiring eyes."
• "Shopping at Pearsons is a regular thing for me, I recently went to purchase jewellery downstairs particularly a ring. However, the lady serving me didn’t have the best mannerism."
• "Rude, useless staff who just stand around collecting their wages."

Accessibility

Pros:

• "Very easy access for mother's with prams."
• "In store restaurant, customer lifts/escalators and customer toilets."
• "Love Pearsons it has everything you want under one roof, plus the staff are friendly and helpful, plus the cafe upstairs, which is also wheelchair and pram friendly."

Cons:

• "Took my disabled partner who has multiple sclerosis she uses a mobility scooter all well getting into the lift but extremely difficult n tight getting out at second floor."
• "I can’t believe it….. not a single mastectomy bra in the whole of the bra section."

Food & Beverage

Pros:

• "The hot chocolate was very nice."
• "The Skylight café is a hidden gem - especially the friendly attitude of the staff."
• "Just had a really generous, tasty pork roast for a meager £9.90."
• "I like the restaurant you can get a nice breakfast in the morning or a dinner in the afternoon."
• "The restaurant is great for a Sunday roast or jacket potatoes."
• "Caffe Massarella provides an excellent range of coffee, cakes and sandwich dishes."
• "Nice place to eat, not bad prices."

Cons:

• "The Croissant was a bit dry."
• "Love Pearsons but the Cappuccino in cafe Massarella on the first floor was the worst I have ever had."
• "The carvery sandwich was shocking."
• "The rock cake tasted terrible, was so hard and dry."
• "The veg pie was inedible just mashed potato and one piece of onion so salty and terrible tasting."
• "Absolutely awful nearly £10 for a rock hard jacket potato and a drink, the food is poor quality and way overpriced."
• "Ordered jacket potatoes 3 people and one roast dinner expensive as it came to 40 pounds but absolutely disgusting."

Value for Money

Pros:

• "From the outside I formed the impression that it was an expensive shop but when I went inside I found it was actually really quite good value."
• "You can get some good deals here, but you need to visit often to find them."
• "I love to shop when they have Spectacular Day, everything in the store 20 or 30% off."

Cons:

• "Overpriced department store but well planned and worth a visit."
• "Fun place to shop you will find most things there staff not that helpful cafes good but expensive also layout of store very confusing."
• "Absolutely loved this department store, lovely range of brands - I always enjoyed shopping here and find lovely pieces."
• "This Place is good and spacious with a lot of products, but their prices are not very good enough for a common man."