Address: 1 Sugarbrook Dr, Fazakerley, Liverpool L11 2BD, United Kingdom
Phone: +441513293133
Rating: 4.1
based on 526 reviews.
Staff and Service
Pros:
"Bar staff absolutely fabulous, couldn't have been more accommodating to my sons diet."
"The staff are a credit to you they are so friendly and helpful."
"Friendly and efficient staff, a manager who really cares about his customers and a wonderful sunday afternoon roast."
"The waitress was really nice and her service was great !!!"
"Esther was setting up the table and she was delightful, chatting and smiling, we felt at home instantly."
"The team are always so lovely and welcoming. Service with a smile and so accommodating."
"Waitress was welcoming and accommodating from the minute we walked in until the minute we left."
Cons:
"The noise level within the place was deafening..... Awful experience - Never again!"
"Manger needs sacking & teaching customer service skills 1⭐."
"When I entered I was stood at the bar waiting to be served for 5 plus minutes. No staff visible behind the bar."
"When I spoke to the manager, he seemed very uninterested."
"No people skills whatsoever."
"Manager informed us we couldn't eat a carvery in bar area yet others were eating food."
"The staff was very rude."
Food Quality
Pros:
"Food came quickly but was well cooked and price was reasonable."
"Really enjoyed the carvery, 4 meat selection and selection of vegetables 😋"
"The food was really tasty, great portions and most importantly, coleslaw free."
"Had a good meal, I would certainly recommend the cod, huge portion."
"The veg was very tasty and nice gravy."
"Food was lovely including kids menu, carvery and main menu items."
"The food was excellent!"
Cons:
"And the portion sizes are very small."
"The food was awful, cold and unappetizing."
"Carvery was vile meat was hard and stale potatoes and veg just very bland told staff they didn’t care didn’t offer a new or refund."
"food spillage around serving hot food area not very nice to see."
"The chicken & ribs were good but tasted a little of stale oil?"
"Carvery was vile meat was hard and stale potatoes and veg just very bland."
"Food was luke warm, we had a steak and a mix grill."
Atmosphere
Pros:
"It has a friendly relaxing atmosphere."
"The atmosphere is cosy and relaxed."
"Lovely atmosphere and the team seemed to be really friendly with customers and getting along with each other."
"The atmosphere was lovely."
"Atmosphere is great."
"The food was enjoyable and the atmosphere was lovely."
"So welcoming, warm and homely."
Cons:
"The table where we sat was a little close to neighbouring table who didn't know that's it not nice to talk with their mouths full."
"The whole evening was very uncomfortable. It was extremely hot."
"The biggest downside was the horrible smell from the nearby poo recycling works."
"No real atmosphere which we put down to the later time."
"a man with a beard & Glasses made us feel uneasy & made a bad atmosphere in the restaurant for our large party."
"The whole evening was very uncomfortable."
"2 people felt it lacked the atmosphere of a Christmas Party."
Value
Pros:
"They have a great choice of beers and ciders and the prices are very reasonable."
"Good food and good prices."
"We all had the carvery which was good value for money."
"Highly recommend here and prices great too."
"Food was very good especially for affordable pub grub."
"Also the discount made the visit a lot easier in these troubled times."
"Great parking and decent outdoor play area. Outdoor seating available."
Cons:
"Ordered a salad but there was no cucumber, quinoa, rice, dressing or crispy onions that were supposed to be included just a thin layer of lettuce and bits of onion and tomato. Not good enough very disappointed."
"Food & drink is a bit pricey compared to most pubs. Food was good, however they got a dessert wrong for one of my autistic grandsons which could have been problematic."
"I ordered San Miguel and vodka diet coke, these were expensive city centre prices."
"over £100.00 spent and ended up taking the children to McDonalds A COMPLETE WASTE OF OUR TIME AND MONEY."