IKEA Nottingham Reviews Summary

Customer Service

Pros:

• "Fantastic experience with customer service and returns / exchanges team."
• "The staff were so kind and helpful, special thanks to Jodie a staff member who looked after me."
• "Helpful staff and simple layout, just follow the arrows and don't stray from the path!"
• "Staff are very helpful too and willing to help if you need it."
• "The staff are always very polite and helpful."
• "The staff was friendly and efficient, making the process smooth and quick."
• "The staff were excellent and friendly."

Cons:

• "Lifeless, stock we wanted wasn't again but only after harassing staff to confirm."
• "After a shakey start to our Time at ikea with a rude snotty staff member."
• "After 6 weeks still waiting for the rest of our kitchen which was ordered in June customer service non-existent."
• "The staff are rude and you can tell they do not care when you ask about anything, they just want to get it done and over with."
• "The checkout person wasn’t very happy she would not engage with people."
• "They were just so unhelpful and so rude."
• "The staff at the store wouldn't help."

Store Layout & Navigation

Pros:

• "Generally well stocked and smart."
• "The store has recently been renovated. The restaurant is even nicer than before."
• "Great store located within a large retail park with plenty of coffee shops, restaurants and clothing outlets."
• "The store is laid out in a logical way with example rooms to show how the furniture looks when assembled."
• "They've made it (slightly) easier to use the cut throughs by providing a leaflet at the front of the store showing where everything is."
• "Nice layouts of all different rooms and gives a good idea of how to set out rooms and make the most of the space you have."
• "The new showroom layout is fantastic and the products are affordable without being cheap looking."

Cons:

• "It took me TEN minutes of brisk walking to get from the entrance to the lighting section, because of the ridiculous store layout that means you have to take an incredibly convoluted route through many other sections - there are no shortcuts."
• "The maze needs more quick exits and more shortcuts added it's a nightmare to navigate to certain departments just to view specific items."
• "Finding your way round a huge problem ...signage is too high and too small."
• "No store maps and floor arrows take you on an unnecessarily long journey."
• "The maze-like layout makes it easy to get lost, and it can be frustrating to navigate through the store, particularly during busy periods."
• "It’s a maze and not easy to find your way out without having to do the full circuit."
• "The layout is also terrible and very confusing."

Restaurant & Food Quality

Pros:

• "The restaurant serves a good variety of hot and cold foods & drinks with plenty of tables and chairs so you're not stuck waiting for a seat."
• "The meatballs and hotdogs are a must buy, in my opinion."
• "Definitely visit the restaurant for Swedish meatballs & gravy."
• "Before we went home we visited the restaurant and had meatballs which were very good."
• "The restaurant is well maintained and serviced very well, with all the extra requests we had nothing was a problem."
• "The restaurant is very well priced with lots of choice and very good food and drinks."
• "We loved our food today! Thank you."

Cons:

• "Only complaint is that since they have changed their food suppliers, the breakfast has gone from being excellent to just okay."
• "Cafe hot food was fish and chips or meatballs so little choice and my meatballs were cold."
• "Big disappointment was the food. The fish and chips used to be great. The fish was preformed, grey stuff and tasteless, not the lovely white fillets they used to serve."
• "Restaurant we went last week and not impressed, it took sorting through eight trays to find a clean one."
• "I am really sad to say that the restaurant was a disgrace. Every tray was dirty and the plates worse!"
• "Cafe absolutely heaving on this visit with not enough staff serving and meal was cold by the time we got to our seat."
• "Husband had meatballs which was cold and the coke machine was frothing all over."

Parking & Accessibility

Pros:

• "There is plenty of parking in the car park, but it is still quite difficult to find a spot to park, as IKEA is very busy."
• "Plenty of space to park."
• "Easy to access and park on a good retail park."
• "Lots of parking with point for charging our electric car."
• "They have enough car parking spaces there so nothing to worry about car parking space."
• "In a decent location that is fairly straightforward to get to and with plenty of parking."
• "Plenty of parking."

Cons:

• "Too crowded, much better to view everything online, stupidly busy carpark."
• "The car park is a nightmare however as it is shared with lots of other business on the business park."
• "Parking a nightmare but store laid out well."
• "The biggest downside to this place is the parking.. especially the loading bays If you've got several items to load."
• "Car parking is difficult no chance of a reasonable width space."
• "Can't stand the place it should never have been built, causes nothing but trouble for locals with the traffic congestion."
• "The store was busy, very difficult to find a parking space."