Burnham Health Centre Reviews Summary

Appointment Booking System

Pros:

• "I haven't had an issue booking an appointment either on the phone or via the patient access app."
• "Once you could trust your family's health to the place... it's been turned into a money making opportunity."
• "In my opinion, this a very well organised GP practice with really brilliant people - everyone is kind and helpful."
• "Most of the medical staff are lovely and helpful."
• "The Doctors at this practice are fantastic. Went online to book a slot on patient access, received a call from Dr Clarke at 8.45am. Then attended an appointment at the practice 30 minutes later."
• "I transferred to here from a Cippenham surgery a couple of years ago and am so glad I did as I find the receptionists are friendly."
• "Don't listen to people's negativity. I have been at this surgery for 6 months now and i have had the best experience."

Cons:

• "It's impossible to get an appointment, even if you call dead on 8."
• "Absolutely appalling surgery. I work for a surgery myself however the whole process of booking an appointment has to be upgraded."
• "Telephone booking system totally useless - you can wait for 30+ minutes to be told all appointments to see a GP on the day are full!!"
• "It is impossible to get through to the surgery directly, or once through be able to secure a future appointment."
• "By far the worst appointment booking system ever - it is easier getting tickets to massive instant sold out music gigs than it is to get an appointment here."
• "This has got to be the worst health centre in the UK! You cannot get an appointment."
• "When it comes to appointments i would advise people to use the online system rather than the phone. I have always got my appointments whenever i wanted them."

Reception and Administrative Services

Pros:

• "The reception staff at Burnham are helpful and polite."
• "Receptionists have also been very helpful to me."
• "All staff I have dealt with have been helpful and approachable."
• "The nurses were lovely, chatty and very professional."
• "I speak as I find and over the last couple of days, I have had excellent attention."
• "I am really grateful for their support over the last year and thankful to have a such a wonderful medical centre so close to my home."
• "I must say after landing up in hospital and needing a doctors follow up for treatment this week I couldn't have asked for a better service."

Cons:

• "The receptionists are rude and think they are medical professionals they learn a bit and think they know it all which is dangerous."
• "Poor service from reception staff - they are rude and have absolutely no customer service skills."
• "So annoyed with the staff, especially the lady sitting at the main entrance door... The way they respond to the patients is very rude.. this is not the first time."
• "Very poor management. There seriously needs to be an intervention at this surgery - someone needs to be held accountable."
• "Overall I have found the attitude of the front reception team to be unhelpful and to 'deflect' rather than offering care, advice and empathy."
• "Absolutely awful service and impossible to speak to a dr."
• "Avoid, very poor service... rude reception."

Medical Care Quality

Pros:

• "Have always experienced very good care from the doctors at Burnham Health Centre."
• "Its a shame as the doctors and nurses are amazing here."
• "Once I got a doctor to speak to they were absolutely wonderful."
• "In my experience over the last 22 years that I have been at this surgery, their treatment and care has always been unfailingly good."
• "Absolutely nothing wrong with the care here. I've always had good advice and treatment."
• "The doctors are absolutely amazing here. They care deeply and are just hugely overworked."
• "The Doctors at this practice are fantastic."