The Chapel Medical Centre Slough Reviews Summary

Staff Professionalism

Pros:

• "Ms Kul was the nurse who examined me, she was very nice and friendly."
• "Special mention goes to Dr. S. Majid who has that personal touch!"
• "I would like to say thank you to Elisa the nurse for her professionalism. She is well skilled, knowledgeable and friendly."
• "Nurse Vera Filipe... was so caring and helpful."
• "Dr N Imrit is an amazing and a wonderful doctor... She listens to all the health issues with such care."
• "I recently had the privilege to engage in an online consultation with this wonderful pharmacist called Kiran."
• "Dr. Deen and Dr. Majid are thorough professional."

Cons:

• "Poor customer service, very rude and always helpless."
• "The doctors are really amazing and helpful especially Dr S Majid I can't fault her she has been the best doctor I could've ever asked for, however, the receptionists aren't as professional as they suppose to be."
• "ZERO STAR, will also be reporting this practice to CQC and NHS."
• "What a horrible experience I have always had with them."
• "If there was an option to give no star, I would have selected it!! This GP is just a mess! Staff are rude and lack empathy."
• "She was such a Karen to all the patients for no reason."
• "The doctor was even worse, he didn’t even let me explain what happened to me, he just kept talking over me."

Appointment Accessibility

Pros:

• "We have never struggled to get an appointment and have always found that the GPs and Nurses are happy to answer questions about our health issues."
• "The best GP in the UK, I’ve lived all over from north to south changing GPS seven times, this has without a doubt been what every doctors surgery should be."
• "They've worked really hard to improve wait times (and it shows)."
• "I had a call about setting up my GP on my phone and it was very easy and I did it in about 5 minutes."
• "Always able to get an appointment within a sensible time period."
• "Not too difficult to get a hold of someone over the phone."
• "Appointments are readily available and GP appointments are similarly of a very high standard as is follow up check up contacts on progress."

Cons:

• "Extremely difficult or impossible to see a GP face to face."
• "So disappointed by their service. They cancelled my appointment without informing me."
• "Rung in the next day and phone rings for ages... Operator says she can't help and no one dealing with prescriptions today."
• "It was raining heavily and I was late for my appointment by 11 min. Receptionist (guy) was sitting said porta( nurse ) is not going to see you as you are more than 10 min late."
• "They do not do NO PRE-BOOK appointments, AT ALL."
• "Almost impossible to book an appointment with a GP. Very long waiting list."
• "Telephone waiting times are well in excess of 20-30 minutes, after which there is often an instance where your call will drop unexpectedly."

Reception and Administrative Support

Pros:

• "I have spoken to Receptionist-Maria, she was very polite and friendly."
• "Receptionist Maria has been very helpful. I had troubles with appointment and she was very helpful to understand the importance."
• "I always find the reception happy to help."
• "So grateful to the receptionist called Maria... she could book me in for the following day which was a relief for me."
• "Reception staff marie and tracy were exceptional with a vunerable adult was in a very difficult situation."
• "Fantastic service at the Chapel Medical Centre. Maria really tried to accommodate me, shuffled some things around and fit me in as an emergency."
• "Every single staff member I’ve met so far has been very professional."

Cons:

• "The receptionist was very very rude, and unhelpful."
• "The receptionist very rude on phone clearly deny me saying there is no 6 weeks checkup."
• "The annoying admin team! need to click a single button and they don't even do that!!"
• "I have never met with such rudeness and lack of understanding. This is a risk to the health and life of a small child."
• "I would never go back to this surgery, I’d rather wait for the next available appointment at my local surgery and avoid this place at all costs."
• "appointments are difficult to book and the receptionist can be rude."
• "I am unable to book an appointment either online or by calling the hospital."