Robert Ellis Estate Agents Long Eaton Reviews Summary

Customer Service

Pros:

• "The levels of communication and efficiency displayed by the team at Robert Ellis makes our day to day business far more easy and smoother."
• "Moving house with Robert Ellis has been made easier with the help of Caroline."
• "I'm extremely happy with the professional way in which the company dealt with the sale."
• "Any requests and maintenance issues were properly dealt with by Daniel, and the staff have always shown professionalism whilst being personable."
• "The team were always quick to respond. Always helpful and promptly responded to any calls or emails."
• "I have been very happy with responsiveness, efficiency and personal service."
• "The service we received from every single member of the Robert Ellis team could not be faulted."

Cons:

• "Lettings side are absolutely terrible! If you are under the age of 30 and you want to try and rent through this company you'll have a hard time."
• "We often had to call and ask for updates instead of being given them automatically."
• "Never dealt with a company who avoided replying to emails and telephone messages as much as these."
• "They never get back to you. I've been waiting 3 weeks to hear back about a property I applied for."
• "Every time you call them they promise to contact the landlord before a certain date and they never do."
• "Poor customer care and support. I know estate agents can be sharp but this agency is very sharp."
• "Disappointing to say the least. Bad attitude all round, and lack of any customer service at any time."

Professionalism

Pros:

• "I would HIGHLY RECOMMEND this estate agent."
• "Phenomenal service from Start to Finish from Mark Philpott (Director) at the Long Eaton branch of Robert Ellis."
• "Joe is the most professional agent I have ever met in UK."
• "We chose Robert Ellis to sell our property due to their excellent reputation and outstanding professionalism."
• "Wow just wow!! The best experience by an estate agent ever,!! Harry tute outstanding service!"
• "I would Highly recommend Robert Ellis to anyone selling a property in the area."
• "I would definitely recommend renting with Robert Ellis if you are looking for professionals that you can trust."

Cons:

• "When trying to take it off the market was faced with shocking attitude from Mark Philpott who is supposed to be the director?!"
• "I've never had to deal with such a unreliable business!!!"
• "Young girls with attitude problems."

Support and Guidance

Pros:

• "The people at Robert Ellis were a great help making our first house purchase a reality."
• "Courtney was also a great help, both are a credit to the company."
• "Holly has always tried her best to help me when I wasn’t sure on things, she’s advised me throughout the process and she has just generally been a very good help."
• "Holly was particularly helpful and supportive when our chain broke."
• "I found the agents easy to talk to and readily accessible as the house purchase progressed."
• "Used robert ellis to move recently in december. It was stressful, but our point of contact Joely was so lovely."
• "Their patience and attention to detail really helped."

Cons:

• "Booked an appointment to view for 3.30. I arrived at 3.25 after an hour's drive. No estate agent. Waited until 3.40. No estate agent."
• "The house was falling apart, needed new roof, floors, would have cost £20k minimum to rectify and the price was £125k."
• "I initially requested a Valuation by email because i couldn't get through on the phone, nobody got back to me."