Radisson Blu Hotel London Stansted Airport Reviews Summary

Location

Pros:

• "This hotel is so convenient for the Airport, literally walking distance."
• "Terminal was literally only a 2 minute walk which was super handy."
• "It really is only 3 minutes walk to terminal and most of that under cover."
• "The proximity to Stansted Airport was enough for me - easy walking distance with bags."
• "Very close to the terminal for an early flight too."
• "The hotel is also a few minutes walk to the airport which is very convenient and also fairly well covered for the walk in wet weather."
• "Great hotel to stay if early flight from Stansted or late arrival. Just 5 minutes walk from the terminal."

Cons:

• "Noise from planes, dripping toilet, shower temperature difficult to regulated, room standard twin was tired not what I expected from this chain... would not stay again, the noise of the other guests is heard in room so soundproofing needs attention."
• "Buzzing sound from the overhead bed light which when turned off made a loud clicking noise every 10 seconds."

Room Quality

Pros:

• "Our room was comfortable and checkin staff were nice and pleasant."
• "Great runway view in some rooms."
• "Comfortable rooms and bed with easy access from the airport for a late night arrival."
• "Room was great, and had above average cleanliness."
• "Room was spacious and clean, bed super comfortable."
• "The rooms were clean, bed was huge and comfy."
• "Rooms very spacious and large comfortable beds."

Cons:

• "Rooms are okay, we had a broken hair drier and one of the plugs wasn’t working and just felt very dated and a bit sad overall."
• "The room hadn't been hoovered and it was dusty."
• "The window was cracked, which I wasn’t told at check in."
• "The rooms whilst reasonable in size are let down by poor cleanliness."
• "The hotel is tired and dated in places, 3 inch holes in the carpet in the bedroom just aren't acceptable."
• "The rooms are dated and in need of an upgrade (thread bare patches on the carpet, etc)."
• "Rooms - absolutely terrible, one of the worst Radison Blu hotels I have stayed in my life for sure + one of the dirtiest ever, Travelodge has better rooms!"

Service

Pros:

• "This beautiful humble lady miss huma I believe her name was. She was highly professional and mature."
• "Service was ok, one waiter noticed we hadn't received any service for a while which we were getting impatient with and he made sure we were looked after for the rest of our evening."
• "Staff were so lovely and helpful."
• "Staff are helpful, very pleasant, and professional."
• "I have always received exemplary Service from all of the team - headed by the front desk manager William who is always eager to assist and make you feel welcome."
• "The service by the entire team was welcoming, friendly and sincere."
• "Staff doing their best and friendly however and drink on arrival made slow check in better."

Cons:

• "When I spend £15 on a cocktail I want the barman to make it - not pour it out of a plastic bag!"
• "I reported this totally unacceptable behaviour to to Concierge who immediately spoke with the bar staff then completely ignored me."
• "Terrible service and a waste of money!"
• "Room service slow, expensive and had to stand in the doorway in my pjs while the server took another call."
• "Service was bad waiting time for drink was 30 minutes so disorganised."
• "The service at the bar was so bad that we waited for such a long time and one of the waiter asked us to wait for another waitress to serve us instead."
• "Staff can't cope, clearly more rooms booked out than there should have been for the number of staff."

Value

Pros:

• "However, the parking was cheap!"
• "Their price range for food was brilliant."
• "Prices are a bit high but you get what you pay for, it's a much better than average hotel."
• "We used a swimming pool, steam room and sauna. Very relaxing and set for a perfect temperature!"
• "Lovely food, very clean everywhere."
• "Breakfast is excellent, with an extensive choice of anything tasty you might want."
• "The breakfast, though pricey, is worth it and of high quality."

Cons:

• "Rate online is maximum £111, they charged me £235 at the reception!"
• "Parking charges were a bit high."
• "Bar prices are considerably higher than I'd expect, 3 (admittedly large) glasses of wine, 2 beers and a coffee - £92!"
• "£6 service charge for room service, pizza was mediocre and only luke warm."
• "The food is terrible and unbelievably expensive."
• "The dinner menu in the restaurant was quite basic and was just OK in the end."
• "Overpriced for a basic hotel."