Asda Park Royal Superstore Reviews Summary

Customer Service

Pros:

• "Amazing customer service, had an item to be returned due to unclear usage instructions. Couldn't find the receipt but a phone call to customer service and a visit to store later all sorted."
• "A BIG THANK YOU to ASDA and all there staff. Who organised early opening for the elderly, the security was amazing had it all working so well."
• "Staff were fab, polite and helpful, kept to their word that elderly and disabled could get in first."
• "Her vibrant energy and beaming smile was customers service at its best."
• "Lovely customer service, did not get the lady's name but she was very patient and understanding."
• "The staff is polite and friendly too."
• "Staff are always friendly and helpful."

Cons:

• "Appalling-rude, disrespectful and impolite staff."
• "The staff on self checkouts are very rude and unhelpful."
• "USELESS! not much good in store and pretty pathetic when trying to get information out of them on the phone."
• "I find that whenever I call, or visit there is never anybody at the customer service desk."
• "The staff there are like hitlers when it comes to the carrier bag charge and its annoying and rude."
• "Absolutely dire, the staff don't speak English, have no people skills and are very rude and unhelpful."
• "Rude unhelpful staff with little to no customer service skills."

Store Cleanliness and Organization

Pros:

• "The store was clean and tidy."
• "ASda Very cleaned big place to move around and Search for what you are looking for."
• "The aisles are meticulously organized, creating a seamless shopping experience."
• "Great store with loads of variety of products. Shelves are nearly always full."
• "The store was clean and well-organized, with a wide selection of products at competitive prices."
• "A large Asda superstore with plenty of free parking spaces and good transport links."
• "Superstore with lots of choice on household good, clothes and groceries."

Cons:

• "Probably the most untidy store ever, always rubbish on the floor especially at 07:00 in the morning, it's H&S nightmare!"
• "Always out of stock. The frozen vegan shelf is left bare for weeks."
• "The shelves are perpetually in a state of being restocked, with carts to load on to them always blocking aisles."
• "The whole supermarket is full of out of date products."
• "The whole site is in desperate need of a good clean."
• "It was MESSY at the clothes section. Clothes on the floor with so much dust. Cobweb on the wall."
• "The isles are very dirty."

Product Availability and Pricing

Pros:

• "They have now rewards pounds not points for every shopping you do which is cash & you can redeem it later in your next shopping."
• "I'm really happy they have all my seasonings, Polish olives (yummy), Halal meat and snacks."
• "I find the value of the products is really good based on the money that you give."
• "We do our daily shopping there for three years now. We can find most of the food we like and for prices that we are willing to pay."
• "Products are cheaper than most places in London."
• "Regular promotions and discounts further enhance the affordability."
• "One of the standout features of Asda Park Royal is its competitive pricing."

Cons:

• "I have noticed that most of the items displayed at discounted price do not match the checkout price!"
• "They sell out of date food here."
• "Many products are missing from the shelves, vegetables, bags to put vegetables, or bread, there is always a lack of freshly baked bread."
• "Missing milk shelves, meat too, there is not a great variety of products in this supermarket."
• "Stop selling rotten food. Rotten meat."
• "The halal Hajji Baba meat in-store counter display looks nice BUT BEWARE some of the items aren't fresh."
• "Prices got higher quality got worse."

Delivery and Online Services

Pros:

• "I was able to find everything I needed and the checkout process was smooth and efficient."
• "I have ordered and received many deliveries from asda in the past and i have nothing to complain about."

Cons:

• "Delivery driver attempted to deliver our shopping before our allocated slot and no redelivery attempted."
• "Nearly half the shopping that I ordered did not arrive and when I called to query this I found that I was unable to speak to an actual person."
• "Worst delivery service ever experienced !!!"
• "Delivery is terrible!!! Frequently get orders wrong and hardly ever supply enough carrier bags to bag all your shopping."
• "Done a online delivery, wait time was 60-80 minutes, my delivery still was not picked 80 minutes later."
• "When calling customer service, acted like it wasn't their problem and rudely passed me on to JustEat."
• "Went for shopping today and I purchased yogurt milk but it was bb17 sep and today is 22 sep, they don't even removed the expired product from shelf and when came to return it the staff was rude didn't even apologised for it."

Facilities and Accessibility

Pros:

• "Also has its own cafe to grab a quick bite to eat and choice of hot and cold drinks."
• "Parking is plenty and a petrol station is available to fill your car with reasonable priced fuel."
• "Free parking, even has a car wash service."
• "Easy parking, buy petrol self service and normally cheaper than the big names and check my tyre pressure too."
• "Free parking and plenty of it."
• "A large open carpark provided."
• "Good amount of parking available."

Cons:

• "Cars are badly parked all around the entrance making it hard to enter shop."
• "Have to look around to find a trolley it’s always empty not enough trolleys."
• "The toilets are disgusting. 10:45 in the morning and they stink like they haven't been cleaned for a week."
• "Baby and women toilet was DISGUSTING. The smell was unbearable."
• "Don’t mind shopping at Asda Park Royal, my big issue is you have to spend time when you arrive walking around the car park trying to find a trolley."
• "Terrible for parking as there is so many abandoned cars in customer parking and has been for many months."
• "Parking camera system doesn't work properly."