Dartford Dental & Implant Centre - Invisalign and Dental Implants Reviews Summary

Staff and Service

Pros:

• "The staff are very friendly and on the ball."
• "Staff are very good at explaining every detail of the treatment and the best way to proceed with a dental plan, they are calm and patient."
• "The receptionists are friendly, polite and answer any questions you may have."
• "The staff are really welcoming and friendly."
• "All the staff including the reception team is so efficient and professional."
• "The entire staff at the dental practice was friendly, accommodating, and created a comfortable environment."
• "The staff are so friendly, the surgery is spotless and the service is brilliant."

Cons:

• "I had to struggle to get an upto date doc with required info."
• "Only down side is they are not very good at sticking to appointment times, I have often waiting 30mins over my appointment time to be seen."
• "One of them very rude and arrogant, talks to patients like dirt and up herself."
• "Receptionists are rude and not forthcoming had an appointment today no one in there was 20 mins early to appointment and 20 mins late."
• "They all sit there gossiping and if you dare approach them to ask a question, god help you."
• "I had bad experience with reception lady who booked my appointment twice and then after me arriving for my appointments I was told that there was no appointments for me booked."
• "Look professional place but i don't like when cancel appointments! I have the experience to make an appointment and take free day work and they cancel my booking."

Facilities and Cleanliness

Pros:

• "Lovely modern dentist, nice and clean you get a very friendly service off the reception and very good treatment from dentists."
• "The interior is clean and modern, not a dusty second hand sofa insight!"
• "It's lovely and clean, very modern."
• "The surgery is very modern and clean."
• "The practice is spotlessly clean and the reception area is not intimidating."
• "The place is spotlessly clean and the dentists are very friendly and informative."
• "This is a lovely new(ish) dentist with really good looking equipment and it’s very clean/hygienic."

Cons:

• "First impression was good, had to pay £50 for an emergency appointment to find out that they couldn’t do my root canal treatment and was referred to their other clinic in Maidstone!"
• "Horrendous experience with dentures. Would nt recommend."
• "Appointment paid in advance.. I received a text message saying: 'We had to cancel your appointment.. please call to arrange an alternative..' no other explanation."
• "The down side though is that they have a very long NHS waiting list which stretches up to next year."
• "Even though it is a lovely new dentist practice I have been a couple of times about problems with my front teeth looking different and all I have been offered is tooth whitening."
• "Other reason for only 4 stars is high hygienist cost. last visit cost me £90 for less than 15 mins that was £60 for the standard scrape and clean and £30 for a deep clean which I can't honestly say made any noticeable difference."
• "I am extremely disappointed with how I have been treated by this dental centre. I had to cancel my hygienist appointment because my daughter was extremely unwell. They just charged me and said it was their 'policy'."

Dentists and Treatment

Pros:

• "Dr Preyesh Patel is one of the best dentists I have ever met."
• "Great dentist too, highly recommend."
• "I'm absolutely delighted with the treatment of a front crown and bridge by professional and enthusiastic dentist Mo."
• "Private: the fees are very reasonable and always up front so you’re never surprised."
• "The dentist fully explained all my options with no pressure on what I should choose."
• "Had a tooth removed due to an abscess and decayed tooth, the process was quick and Omar was very good and explained everything to me before having the procedure done today."
• "Dr Aysha Khalid is an awesome Dentist. She is thorough and courteous."

Cons:

• "I am really scared of the dentist’s after a bad experience over 20 years ago but the dentist at dartford dental was very understanding and very accommodating they are also wheelchair accessible which is perfect for me and my wheelchair."
• "Can't thank Omar enough for the care and gentleness he gave when extracting my 6 teeth. Great dentist would highly recommend. Thank you Omar for my extractions BUT what a horrendous denture."
• "From time to time whilst I was in the middle of getting my ‘fill-in’, both the dentist and the dental nurse assistant would look at each other almost as if they needed to laugh."
• "Didn't she know 1.30 is lunch time when she booked in???? I frustrated and just cancelled everything and asked for the refund."
• "There were some issues with appointments being rearranged."
• "Very poor service. I never seen in UK. They book appointment only for money."
• "Look professional place but i don't like when cancel appointments! I have the experience to make an appointment and take free day work and they cancel my booking."