Damira Maycroft Dental Practice Reviews Summary

Staff and Service

Pros:

• "All the staff are professional and very friendly."
• "Splendid emergency action taken by Mr. Navale."
• "Everyone I’ve dealt with so far have been extremely polite & professional."
• "Whilst going to the dentist for treatment is never a fun experience, my appointment was better than I expected. Joey is an exceptional dentist, empathetic and gentle, taking time to explain everything."
• "Both the Dentist and Hygienist last week- both are super friendly, funny in fact and do a brilliant job."
• "I can't praise him enough for his dedication to the good work he carries out every time I visit the practice."
• "She too has a sensitive touch and dispels any fear of visits to the dentist."

Cons:

• "Absolutely awful dentist last 3x I have been all have been bad experiences."
• "Turned up for my 12.55 appointment at 12.50 (Woking branch). Waited until 13.35 before being called in to see the dentist."
• "We loved our dentist Abbas, but can no longer make appointments as the clinic won't answer emails or phone calls."
• "Terrible. Have been a patient since 2016. Fantastic service well priced. Since they were purchased by Damira priority has moved from patient care to profit."
• "The receptionists completely let the place down. I have heard officious and uncaring attitude towards callers on the telephone and have never witnessed a smile from any of them!"
• "Very bad experience! I had twice a very bad experiences with the receptionist downstairs."
• "The receptionist (Thurs 11th Aug 3.30 appt) less so. First words were 'you’re 4 mins late', didn’t smile at all and was just rude."

Facilities and Accessibility

Pros:

• "New renovation to this lovely Dentist practice. So bright & airy."
• "The Addlestone branch is wonderful. Lovely people and so helpful and reassuring."
• "Dental work was amazing. Hygienest was amazing."
• "Great Dental practice. Easy to make and change appointments."
• "Pleasant modern newly refurbished premises and good hygiene."
• "They had and have high standards during Covid when they were eventually allowed to open again."
• "Hand sanitiser at the door before entering, waiting room set up for social distancing, face masks used in all communal areas."

Cons:

• "The small car park which understandably is used by many of the staff is really difficult to park in (if there is room)."
• "Disappointed with the recent refurbishment. It looks rushed and I’ll thought out."
• "This surgery does not perform filling for teeth, justifying it is because of Covid 19 despite dentist wearing full PPE for aerosol generated procedures."
• "Aesthetically though, the dentist is lacking some attention and love. The building could definitely do with some TLC!"
• "Only 4 stars because the waiting room still (after some years) looks like a work in progress. No pictures, no plants, no soul."
• "It was disappointing and shocking to find out that although they do offer root canal treatment on the NHS, apparently my case was 'too complex' to have it done on the NHS and my only option was to get the root canal done privately with one of their specialists."
• "So loyalty means nothing to Damira. I paid over £200 for both treatments and as I’m on a pension this is more than I can afford."

Cost and Value

Pros:

• "As a student who was new to the area, I was very grateful to find a new dentist who would carry out NHS treatment."
• "They sorted me out a treat, were really friendly and the bill wasn't as expensive as I'd feared it might be."
• "Highly recommend this practice for NHS patients. 👍"
• "I have been a patient at Maycroft for over thirty years and been totally satisfied with their excellent service always."
• "Can't recommend this dentist highly enough. I needed a fair bit of work having not been to a dentist in years."
• "No hesitation in recommending Maycroft."
• "After not being able to find a local NHS dentist in years, I finally managed to join this practice. The staff are friendly and caring, and they saw me right on my appointment time."

Cons:

• "Thought this was a reasonable place until they quoted me £75 for 25 min hygienist appointment."
• "I have been a patient at Maycroft surgery around ten years. But your recent hike in prices will put me off - and others I’m sure - visiting regularly again."
• "Very disappointed, I can't believe a dental practice can't provide a detailed receipt of services given for insurance purposes."
• "Not impressed at all, made an appointment to have a crown refitted, was charged £86."
• "I asked for a price list, I was charged £51 for an emergency appointment and £35 for fitting the crown."
• "The reason I gave it 4 stars was because of the price increase Fromm £66 to £75 for the hygienist without telling me."
• "Paid £380 pounds for two fillings one fell out after 4 months."

Treatment and Care

Pros:

• "Very happy with the results, so I kept going for my regular checkouts."
• "Very good experience yesterday. I had a large filling and it was completely pain free and the work done to an excellent standard."
• "I had seen a dentist who said I needed a root canal and crown costing nearly £900, I requested the tooth be taken out as I didn’t have that kind of money, I was referred to another dentist to remove the tooth and today I saw Kamala Ebrahimova, what a difference, she said she could fill it and did it straight away."
• "He explained my condition, was a little bemused why it wasn’t obvious to my original dentist, and has completed the first of a two part treatment, efficiently."
• "I'm forever grateful to Abbas for saving my tooth after I cracked it in two out of the blue, he was quite skilful in that emergency treatment."
• "I had two extractions in next to no time with no pain during or after the operation."
• "Felt comfortable and supported by dental nurse and dentist, nothing too much trouble."

Cons:

• "He asks no questions about previous history."
• "Although the appointments itself with the hygienist and dentist were very good."
• "Another tooth was filled with the excuse that the old filling had come out, but I had never had a filling in that tooth."
• "They just damaged my teeth and I had to guess later for his sights at me through the reception window and for the treatment I received that they were talking about me."
• "Pokes and prods without telling you what he's doing OR THAT IT WILL FEEL UNCOMFORTABLE OR HURT?!!!"
• "My infection was overlooked and untreated by Dr Koushik Navale. It then worsened and led to sinusitis."
• "Emergency replacement filling applied in 2 days in a row by 2 separate dentist and each application crumbled off almost within 8-12 hours."