Together Dental Stoke-On-Trent Reviews Summary

Customer Service

Pros:

• "The receptionist who booked my appointment was excellent, as were the two ladies on the reception desk on the day."
• "Thanks to all staff at Together Dental, always friendly and helpful, especially Dr Ali who is a top dentist, and true professional."
• "The Staff are warm and friendly, they are very helpful and polite."
• "The reception staff was also friendly and welcoming."
• "The lovely ladies on reception are always welcoming and friendly too."
• "Both the reception staff and dental nurses couldn't do enough to help and advise us."
• "Lovely receptionist, the Dental hygienist and assistant were very caring, giving explanations and reassurance throughout the procedure."

Cons:

• "Partner has been waiting for a refund from head office for over 3 weeks."
• "I rung day after day and just kept getting the answerphone on which I left messages and a contact number, but no-one ever called me back."
• "Never answer the phones (none of the three numbers listed on the website)."
• "Lady on reception not good, she didn't even check us in and my daughter had to go up to reception to see when we were due to go in to see the dentist causing us to sit and wait for 3/4 hour."
• "At reception unqualified personal."
• "Not impressed I have been waiting for a £100 refund for over 5 weeks."
• "I have had no end of appointments cancelled last minute due to dentists not turning up to work."

Dental Care Quality

Pros:

• "She was so gentle and reassuring to us both."
• "The dentist was brilliant explained what he was going to do and possible outcomes before starting the procedure."
• "Brilliant. Time taken to explain each procedure. Patience of a saint."
• "Fantastic care provided by Dr Ali."
• "Excellent emergency treatment for my husband who had broken a tooth special thanks to Aneela, Chloe and Sarah."
• "Dr. Ali's expertise and gentle approach made my kids feel at ease throughout the entire appointment."
• "A completely painless visit to a new dentist."

Cons:

• "Appalling service, 25% of appointments cancelled at the last minute, two dental plates made neither of which fit and rude staff taking advantage of the lack of a manager."
• "They filled my teeth with the wrong type of filling which meant I had extreme discomfort with cold or hot food!"
• "Just horrific, quack dentists and that also includes the dental assistants who are inept."
• "Very bad dentist have been advised by NHS 111 AND the hospital not to attend practice again."
• "I wouldn't give any stars if possible. Went to the practice for a filling replacement as it was broken and the dentist replaced another one which was perfectly fine and left the broken one there."
• "I would not recommend Genesis to anyone as I went there for an emergency appointment as I was in a lot of pain with my teeth I left with even more pain as they did not clean out the tooth properly and there filling they placed was very poor."
• "Terrible service. I had a temp filling fitted, left the practice and it came out. I went back immediately only to be told they wouldn’t see me and to come back in one month."

Facility and Accessibility

Pros:

• "Very bright and clean environment, receptionists are very polite."
• "Great spacious dental practice, which aids great social distancing in these covid times."
• "The whole place was spotless clean and very professional."
• "Great communications prior to our appointments."
• "Excellent dental Practice, always spotlessly clean and tidy."
• "Great dental surgery, very safe and put lots of measures to prevent spread of infection, polite and helpful reception."
• "Procedures fully explained and nurse made me feel fully at ease."

Cons:

• "No cleaning, just collecting dough."
• "Hard to get quick emergency appointments."
• "The toilet was out of order and the alternative toilet was not well kept."
• "The whole reception area looked tired and dirty, as did the treatment room."
• "Too many numerous mistakes."
• "Overall, not great."
• "Waste of time."