Fresh Dental & Implant Clinic Reviews Summary

Customer Service

Pros:

• "The Best customer service I have ever received."
• "Amazing service, I’m usually very nervous about going to the dentist but the staff were absolutely amazing and made me feel very welcome and comfortable."
• "The entire Dental Practice staff are excellent, friendly, patient and helpful."
• "Everyone I spoke to was really friendly and put me at my ease and made the experience as pleasant as going to the dentist could be."
• "The staff at fresh dental are always friendly and make you welcome."
• "A friendly, efficient team and I am very pleased with the work I have had done."
• "Everybody at Fresh dental are absolutely amazing, I would recommend them every time, they are so caring and professional and make you feel completely at ease."

Cons:

• "The only thing I find a little annoying recently is the booking system - both online and on the phone."
• "The online system rarely works or there are no appointments shown - even 6 months out."
• "When calling, if they don't answer it goes through to a third party call handler. However, they can't make appointments for you, so offer to get the clinic to call you back, which seems a bit pointless as it means you don't know when the call back comes if you can take it, etc."
• "Appointments run up to 20 mins behind sometimes."
• "Cancelling of appointments either for dentistry or Hygiene at short notice."

Professionalism and Skill

Pros:

• "Marcus always puts me at ease and makes the appointment a pleasure, and I trust his great skill and expertise."
• "I am impressed by the dentists professionalism and his ability to calm me down and to give me the treatment and the security I needed."
• "Dr Marcus Spry explained very clearly the procedure I required, in laymans terms and in a very relaxed manner."
• "Dr Spry is very skilled and carried the work out painlessly. He is also very patient, explains everything clearly and gives very helpful advice."
• "Marcus has been my dentist for over 20 years his work is always excellent and he deals with me in a calm and professional manner."
• "Lydia has remained fully up-to-date regarding all the latest materials and procedures."
• "Marcus knows his patients well, and, in a very real sense, treats the whole person."

Cons:

• "The costs keep going up to the point of it feels like the patient is being ripped off."
• "When my treatment was complete... I was asked for an amount that would have made the final total over £1,000 more than I was quoted."
• "80£ for 2 minutes visit 😯 I do not know where such good reviews ... any cheat?"

Clinic Environment

Pros:

• "The clinic is very clean and welcoming and they have all the latest and high-tech equipments."
• "It started with a bright, spacious and modern waiting area with ample supply of gloves and gel to keep patients safe."
• "The clinic is always spotless and waiting area is lovely."
• "As good as it gets! Nice people, relaxed surroundings and a professional approach. The surgery is well equipped and the team take a pride in its appearance."
• "From the moment you enter Fresh dental there is a lovely atmosphere, a lovely smile awaits you from a friendly receptionist Charlotte."
• "The practice was immaculate inside."
• "Having your teeth repaired and maintained is more important than servicing your car!"

Cons:

• "Great friendly dentist and staff. I brought my toddler along for their first dental check up, would have been nice if toddlers experience could have been topped off with a sticker or tootbrush/toothpaste for toddler to take home as a positive."